Customer Service Sales Associate
Resume:
FREDERICK ANTONIO WATSON, JR.
**** ********* ******* *****, ***** Daisy, TN
***********@*****.***
Objective
An eager industrial electricity student seeking an opportunity to develop and advance my skills in an electrician apprenticeship program. I am safety-focused with a strong attention to detail and a commitment to excellence.
Experience
PROFESSIONAL SERVICES SUPPORT
Star Entertainment Mobile DJ and Sound, Chattanooga, TN 2015 - Present
• Provides video, photography, and studio recording services HARDWARE/PART DISTRIBUTION
Volkswagen. Chattanooga, TN 2021 - 2022
• Operated tugger to transport materials, managed efficiency and productivity in warehouse
• Coordinated shipments and logistics for timely delivery of parts CUSTOMER SERVICE/ SALES ASSOCIATE
HOMESERVE USA, Chattanooga, TN 2017 - 2018
• Assisted in retaining the customer base and contract renewals
• Utilized company database to track customer claims and collect information
• Reviewed and recommended services options to better fit the customer’s needs
• Worked with customers throughout the US to troubleshoot and isolate problems
• Handled disputes and set up service calls with technicians
• Handled a high volume of customer claims and verified entitlements according to coverage
• Attended weekly/monthly training to stay up-to-date with the offered services QUALITY CONTROL ANALYST/CUSTOMER SERVICE
SOUTHTREE, Chattanooga, TN 2016 - 2017
• Tested materials and finished goods to ensure they meet company standards
• Participated in internal assessments and audits as required
• Prepped and ensured each order was correct while ensuring safety for myself and team
• Reviewed compatibility and functionality of multimedia products within custom orders
• Printed shipping labels and carefully packaged orders for delivery CUSTOMER SERVICE DISPATCH REPRESENTATIVE
SOUTHEASTRANS, Chattanooga, TN 2016
• Answered incoming calls for Medicaid eligible members for non-emergency transportation
• Utilized company computer to collect information and expected arrivals of transportation
• Maintained HIPAA Guidelines and kept documents and information confidential
• Scheduled rides and tracked routes
• Worked closely with Health Services (HSCSN) headquarters in Washington, DC to maintain and ensure safety and comfort to our well-accommodated members and patients.
• Established strong working relationships with members to ensure their confidence CUSTOMER SERVICE REPRESENTATIVE/ RETENTION SPECIALIST CONVERGYS, Chattanooga, TN 2013 - 2016
• Maintained broad knowledge of client products and for Direct TV and internet lines FREDERICK ANTONIO WATSON, JR.
9741 Shoreline Heights Drive, Soddy Daisy, TN
***********@*****.***
• Accepted inbound phone calls and placed outbound phone calls
• Provided phone support for existing and new customers
• Offered premium channels on every call as required by the client
• Met monthly sales metrics and goals
• Made offers based on customer’s pay history and channel use
• Assisted with disputes and escalated calls accordingly
• Help customers understand their bill and monthly services
• Specialized in customer retention & enhancing customer experience
• Troubleshooted basic technical issues with satellite, receiver signals, and remote controls MOBILE SUPPORT TECHNICIAN/CALL CENTER REPRESENTATIVE ASURION, Nashville, TN 2012 – 2013
• Provided Tier 1 support and outstanding customer service
• Answered inbound calls and responded accordingly
• Assisted customers with technical issues with mobile devices including cell phones, personal computers and tablets
• Researched problems to assist with technical issues
• Utilized “LogMeIn” with customer’s permission to troubleshoot devices
• Worked extensively in the Mobile Recovery sub-department to ensure that customers were provisioned with mobile applications compatible with their mobile devices
• Offered customers a survey to take at the end of call to rate my services
• Activated new and replacement devices and explained different services provided
• Met and exceeded company metrics
CONVERGYS, Chattanooga, TN 2011 - 2012
Customer Service Representative
• Assisted customers with resolving bulling issues
• Notated customer’s file after each call and met monthly calls metrics
• Sold premium channel upgrades and arranged service calls
• Maintained broad knowledge of client products and services for Direct TV and internet line CADNET OPERATOR
TENNESSEE VALLEY AUTHORITY, Chattanooga, TN 2008 - 2010
• Participated in Power System Operations High School CADNet Program
• Completed drawing restoration and Blueprint corrections using AutoCAD
• Updated and modified drawings to TVA standard
Education
Introduction To Mechatronics Certification via Festo/NC3 2024 CHATTANOOGA STATE TECHNICAL COMMUNITY COLLEGE, CHATTANOOGA, TN. Industrial Electrical Certification Program 2023 – 2024 (Completed) Introduction To Mechatronics Certification via Festo/NC3 2024 SODDY DAISY HIGH SCHOOL SODDY DAISY, TN 2010
References
Jeremy Flowers - 423-***-**** TCAT Industrial Electricity Instructor Daphne Merrell - 423-***-**** Instructor
Don Roberts - 423-***-**** Retired Airforce Veteran & Mentor
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