General Manager Customer Service
Resume:
Kristyl Smith
GENERAL MANAGER
Marion, TX *****
************@*****.***
Work Experience
Operations Driver
Amazon Flex - San Antonio, TX
October 2018 to Present
I am an operations driver.
I deliver packages to homes, businesses.
USPS Mail Carrier
Post Office USPS - New Braunfels, TX
July 2019 to June 2023
Delivering all mail and packages on time. Also delivering priority mail on time as well. Can also use pallet jack.
GENERAL MANAGER
Subway - Marion, TX
October 2014 to October 2018
I took care of Building maintenance, employee hiring, training, menu manager corporate issues, managed billing, paperwork. labor and food cost. lawn care, customer service. And training on P.O.S . Assistant Manager
IHOP - Schertz, TX
April 2013 to July 2014
Did all nightly duties as a overnight Manager, compiled all computer data and sent to corporate, cleaned and set up store for day shift so they could run A+ SHIFT . Stayed overtime if GM needed me. Asst.Manager
Whataburger - Schertz, TX
September 2008 to August 2012
team training, labor food costs, run overnight shift. ensure truck deliveries were put up properly.
Maintain a clean working environment.
Asst. Manager
pizza hut - Cibolo, TX
February 2007 to July 2008
make pizzas, direct drivers, run front counter.
shift leader/driver
Dominos - Kirby, TX
June 2005 to January 2006
run front counter, run pizzas, and shift changes.
Education
High school in Economics
Crystal lake high - Illinois City, IL
August 1990 to May 1994
Skills
• Excel (10+ years)
• Internet Explorer (10+ years)
• Word (9 years)
• WordPerfect (10+ years)
• inventory (10+ years)
• Training (10+ years)
• Inventory Management (10+ years)
• Team Building (10+ years)
• Microsoft office (10+ years)
• Customer Service
• Operation
• Logistics
• Restaurant Management
• Delivery Driver Experience
• Recruiting
• Profit & Loss (10+ years)
• POS
• Management (10+ years)
• Forecasting
• Restaurant experience
• Leadership
• Human resources
• Sales
• Computer skills
• Food service
• Serve safe (4 years)
• English
• Microsoft Excel
• Communication skills
• Customer support
• Serving
• Basic maths
• Operations (5 years)
• Customer service
• Restaurant experience
• Driving
• Leadership
• Training & development
• Financial acumen
• Conflict management
• Typing
• Profit & loss
• Shift management
• POS
• Forecasting
• Human resources
• Cash register
• Sales
• Cash handling
• Retail sales
• Serving
• Supervising experience
• Quick service & fast food restaurant
• Management
• Cooking
• Kitchen management
• Operating systems
• Budgeting
• Continuous improvement
• Team development
• Store management
Languages
• English - Expert
Certifications and Licenses
Driver's License
October 2018 to October 2022
Non-CDL Class C
ServSafe
August 2022 to August 2026
Assessments
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work style: Reliability — Proficient
February 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Work motivation — Proficient
May 2020
Level of motivation and discipline applied toward work Full results: Proficient
Work style: Reliability — Proficient
June 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Delivery driver — Proficient
March 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Customer focus & orientation — Proficient
February 2022
Responding to customer situations with sensitivity Full results: Proficient
Management & leadership skills: Planning & execution — Proficient February 2024
Planning and managing resources to accomplish organizational goals Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient February 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Cooking skills: Basic food preparation — Proficient April 2022
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
General manager (hospitality) — Proficient
May 2020
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Management & leadership skills: Impact & influence — Proficient May 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Delivery driver — Proficient
June 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Retail customer service — Proficient
July 2023
Responding to customer situations in a retail setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Computer Skills
Typing Speed: 25 Words Per Minute
• Internet Browser (Internet Explorer, Firefox, etc)
• Personal Computer
• Word Processing Software (Word, WordPerfect, etc) Language Skills
English - Excellent ( Read Write Speak )
Contact this candidate