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STEPHANIE PEOPLES
EXPERIENCE
State of Tennessee
Nashville, TN // Legal Assistant // 09/2018 – present TennCare Appeals
Answering calls and processing information for all TennCare appeal areas Filing continuance motions and case changes for Appeal Hearings Reviewing TennCare policies and procedures for applications, appeals and client data Learning and implementing new statewide service system for TennCare data for clients and appeal’s departments Utilize a variety of computer systems and databases in the support of the eligibility determination business process. Inform appellants and legal parties of processes for their appeals, including notifying appropriate parties for Hearings, Initial Orders and Final Orders.
Medcyle Management
Nashville, TN // Patient Account Representative // 01/2016 – 09/2018 Patient Account Representative
Initiates proactive measures that result in account resolution. Responds timely and accurately to all incoming correspondence and inquiries from insurance companies, and other appropriate parties.
Initiates contact with patient, as necessary.
Initiates recommendations and action plans for resolving accounts. Responds to all phone calls in an efficient and courteous manner. Writes appropriate notes in system for every account, including any action taken. Appropriate follow up and systems processes following MedCycle guidelines. Reviews EOB’s to ensure that appropriate steps are taken in resolving accounts. Mrs. Grissom's Salad
Nashville, TN // Machine Operator // 01/2010 – 01/2016 Set up knowledge of all equipment in the departments to which assigned. Ensure that weighing scales are working accurately before the start of each shift. Make minor offset adjustments to different equipment. Make operational adjustments to maintain proper machine rates and packing quality. Stack, mark and pack final product for shipping.
Sara lee Bakery
Nashville, TN // vacation relief person // 10/2000 – 11/2009 Vacation Relief Person
Weighed and measured ingredients for the dough mixer machine. Responsible for set up, monitoring and adjusting the oven temperature and time control. Ran the bread bagger machine
prepared special orders for shipping.
EDUCATION
High Tech Institute
Associate degree // 2005 – 2007
Medical Biller and Coder
Medical Career College
certification // 1989 – 1990
Certified Nurse Technician
SKILLS
Various computer software
Knowledge of CPT Code, ICD-9 and IC 10 Coding
Dough preparation
Operate proof box, Mixers, Bread production line
Adherence to food safety and sanitation practices
Offset adjustments to various production line machines.