Customer Service Administrative Assistant
Resume:
HELENA GONZALEZ
Miami, FL ***** **************@*****.*** (+1) 305-***-****
https://www.linkedin.com/in/helena-gonzalez-b68594156/
SUMMARY
Customer Service Account Management Home Health Services
Administrative Assistant/Client Relations Specialist with over 10+ years of diversified experience in Guest Services, Events Administration and Health-Care Services. Demonstrated passion for working with the public, planning, organization and the management of events, while always focused on quality, service and attention. Principle strengths include ability to empathize, prioritize, attention to detail, and utilize discernment while facilitating private events, and taking care of clients and general office responsibilities. Excellent communication, problem solving and analytical skills, with the ability to anticipate needs while continuously increasing efficiencies, improving processes, and implementing best practices. Bi-Lingual: Spanish Comprehension.
Customer Service
New Hire Training
RFP’s / Statement of Work
Event Planning & Scheduling
Product Knowledge
Consumer Education/Social Media
Home Healthcare Payroll
Promotions/Launches
Follow-Through
Professional Experience
BLACK DIAMOND TRANSFERS, Fort Lauderdale, FL 2007 – PRESENT
Luxury Concierge Vehicles for all special events, including, transfers, corporate occasions and entertainment.
Administrative Assistant/Customer Service Representative
Provided a premier customer service experience by providing clean and presentable transportation.
Managed and coordinated scheduling with drivers regarding customer requests, special circumstances and services updates.
Partnered with team to serve as back-up/reserve Driver when called upon to step in and cover a shift, and/or high-business demand.
Increased return clientele by engaging clients and ensuring the timeliness and promptness of their engagement.
Maintained high customer satisfaction by always driving service, quality and promotion of our company brand.
Adhered to all vehicle operational safety standards and city ordinances.
Planned and problem solved when driving for different events.
DONZI MARINE CORPORATION, Fort Meyers, FL 2004 - 2007
Marketing Consultant
Hired models and support staff for photo shoots and Boat Shows.
Acted as interpreter at shows and news events.
Assisted with correspondence with South American prospects.
Identified High-End Consumer prospects interested in the purchase of luxury high-performance boats.
Ensured quality, service and set-up for client/guest dinners, events and recreational activities.
Followed all company safety procedures and inform guests of safety expectations in a professional manner.
ECCENTRIC PROMOTIONS, Miami Beach, FL 2001 – 2004
Marketing company exclusive to Seagram Americas.
Event Management/Brand Ambassador
Assisted and managed product launch and release of project campaign items.
Negotiated with clients on budgets, preparing proposals and contracts, securing deposits.
Collaborated with colleagues to organize and book needed service staff for each event.
Managed sales to bring in established accounts, ensure repeat business and secure new sales.
Prompt and clear communication with the clients by phone and in person.
ECCENTRIC PROMOTIONS, Miami Beach, FL 2001 - 2003
Marketing company exclusive to Seagram Americas.
Event Management/Brand Ambassador
Scheduled required event resources including managing and training.
Designed apparel to meet brand specifications.
Organize POS marketing materials for upcoming events.
Thoroughly understood products and services to inform potential customers.
Participated in “all-size” events as a spokesperson for each brand.
HELENA GONZALEZ PAGE 2
**************@*****.***
ECCENTRIC PROMOTIONS, Miami Beach, FL (Cont.)
Marketing company exclusive to Seagram Americas.
Event Management/Brand Ambassador
Networked and built trusting relationships with potential customers.
Maintain clear and professional relationship with consumer, and tracked customers’ preferences.
Planned for potential scenarios that could impact the integrity of the event and addressed potential problems that arose.
Maintained a working knowledge of the complex needs of a wide variety of events.
Administered and completed paperwork and all other requirements as requested and required by the brand representatives, distributors and supplier; Managed set up, tear down and event execution.
U.S. CONCEPTS, Miami Beach, FL 1997 - 2001
Marketing company exclusive to Schefflin & Sommerset.
Event Management/Brand Ambassador
Participated in “all size” events as a spokesperson for each brand.
Networked and built trusting relationships with potential customers.
Provided feedback to the marketing and product departments regarding customer feedback.
Managed event details including contests.
Thoroughly understood products and services to inform potential customers.
Assisted in organizing marketing events.
Tracked customers’ preferences and suggested advertising and positioning ideas.
Organized POS marketing materials for upcoming events (banners, T-Shirts & Promotional material).
Established and maintained relationships with vendors and venues.
Completed paperwork requirements as requested and required by the marketing company & brand representatives.
Responsible for managing and training new hires.
Maintained clear and professional relationships with consumers.
Problem solved and addressed potential problems as they appeared.
Planned for potential scenarios that could impact the integrity of the event.
Maintained a working knowledge of the complex needs of a wide variety of event demands.
Managed set up, tear down and event execution.
Additional Professional Experience
Café Iguana, Miami, FL
A Hospitality Establishment
Florida Health Professional Services, Inc., Coral Gables, FL
A Home Health Agency
Education & Professional Development
Florida International University, Miami, FL, Journalism
(Degree not completed)
AA Degree, Miami Dade Community College
Associates / General education
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