Customer Service Continuous Improvement
Resume:
Tiffany Johnson
Bowling Green, KY *****
*******.***********@*****.***
Known for a strong work ethic, taking initiative, and maintaining high standards of productivity and safety. Excellent communication and teamwork skills, with a proactive approach to problem-solving and continuous improvement. Dedicated to contributing positively to the team's success and achieving company goals.
Work Experience
Waitress
Melissas Country Café-Bowling Green, KY
May 2016 to Present
• Maintained team environment and consistently met guests needs by coordinating daily staff work.
• Multitask to efficiently serve customers’ needs.
• Stocked server areas with supplies before, during, and after shift to boast performance of serving staff.
• Partnered with team members to competently serve food and beverages. Preload Supervisor
United Postal Service-Bowling Green, KY
May 2020 to March 2021
• Maintained the integrity of shipments to preserve the condition of products during loading, unloading, and packaging.
• Logged hours for each preloaded employee.
• Train, develop, and hold the workgroups responsible for safety, production and attendance.
• Ensured the UPS policy and procedures are followed by the employees to ensure safety. Tanning Consultant/Attendant
Endless Tan-Bowling Green, KY
March 2018 to May 2020
• Assisted customers with account updates, new service additions, and promotional offers.
• Maintained high productivity by efficiently processing cash, credit, debit, and voucher program payments for customers.
• Diligently cleaned each room after the visit to ensure a sanitized environment for each customer.
• Trained new team members in cash register operations, stock procedure, and customer service. Education
College Degree in Medical Assisting
The Medical Institute of Kentucky - Bowling Green, KY February 2023 to July 2023
Skills
• Multitasking Skills
• Expanded Customer Service Skills
• Knowledgeable in Medical
• Assist Provider
• Attention to detail
Certifications and Licenses
CCMA Certification
BLS Certification
CPR Certification
AHA Certification
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