Customer Service Data Entry

Candice Meier

Dispatch/Call Center/Customer Service Specialist with Regulatory and Finance Experience

Littleton, CO 80127

720-***-**** ********@*****.***

Work Experience

Citizen Responder

Jacobs Engineering – Centennial, CO

March 2023 to Present

• Assist all department heads in working with citizens and community groups to resolve neighborhood concerns.

• Receive complaints or inquiries via telephone, electronic mail or website requests. from the public and provide answers, through research, or make the proper referral.

• Conduct research and prepare correspondence in response to public inquiries.

•Maintain knowledge of various issues surrounding the City, Mayor and Council.

•Coordinate resources to respond to citizen’s questions and concerns.

•Assist the department in preparation of monthly progress reports.

•Prepare and analyze weekly and monthly reports, generated through the work management system, to monitor compliance with performance standards.

•Perform data entry in the work management system to initiate and update work requests.

Inside Sales Representative/Office Administrator

JFH Distributing, Inc - Lakewood, CO

April 2020 to August 2022

•Supply sales support to outside/inside sales team.

•Issuance of quotes to current and potential customers.

•Processing of Purchase Orders and Sales Order as required using Sage Business Works and QuickBooks.

•Tracking of SWAM Pneumatic products in Excel, including payment reconciliation.

•Customer Service /Answer and direct calls and emails to the appropriates Representative.

•Updates in Customer Management Tool, Avidian Prophet.

•Filing of Local State and County Sales Tax in Colorado, New Mexico, and Utah.

•Ordering of market materials such as demo kits/parts and brochures for sales.

•Entering commission statements into RPMS tracking tool.

•Office Supply ordering, lunch ordering, and meeting scheduling.

Service Delivery Executive

Apex Availability –Littleton

April 2019 to March 2020

•Project coordination and development of policies and procedures for HI Trust certification.

•Project scheduling and planning for HI Trust audit for client.

•Administrative document creation for human resources, payroll, non-compete agreement and employee handbook.

Legal Assistant - Internship

Justice for Colorado - Denver, CO

February 2019 to November 2019

•Drafting of Estate Planning documents, client intake, legal filings, medical record requests

•Assisting Attorney with legal document compilation for court hearings

•Billing legal plan services i.e., Hyatt Legal

•Drafting DNR letters and contingency agreements

•E-Filing court motions, notices, scheduling hearings

Contract Employee

Job Store Staffing - Denver, CO

April 2018 to January 2019

Colorado Department of Revenue – Contract Assignment

•Data entry in DRIVES for Motor Vehicle Citations/Convictions from Colorado counties and municipalities• Processing of paid/unpaid citations/traffic accident reports for motor vehicle records, general CO statute knowledge

•Sorting and filing of citations for internal processing

•Data entry in SCORE for new voter registrations and editing of current voter records as needed.

UOCAVA Election Judge – Contract Assignment

•Correspondence with Overseas and Military Voters via email, phone, and fax, 2018 Primary Election ballot casting

Universal Banker - 24HR Customer Service

US Bank - Glenwood Springs, CO

December 2015 to March 2018

•Opening and closing of consumer and business checking, savings, and CD accounts.

•24HR customer service call answering for personal banking questions and aid.

•Helping customers with loans and credit applications, HELOC, NMLS.

•Trained in cash handling, BSA and AML regulations.

Customer Service /Call Center (Dispatch Center)

Garfield County Emergency Communications Authority - Rifle, CO

March 2015 to May 2015

•Completion of Phase 1 training to work in Garfield County Dispatch Center.

•Answered emergent and non-emergent calls from the public, Law Enforcement and Emergency Personnel.

•Trained to remain calm and attentive in emergency situations.

Project Manager

Sprint - Littleton, CO

November 2012 to November 2014

•Consultant assigned to work on the Sprint Network Vision, 2500MHZ and 65MHZ projects.

•Review of sites uploaded in Siterra for Regulatory Completion, collaborates with vendors to obtain required documents including CD's, 1A/2C Surveys, FAA Regulations, approach plates, FCC ASR filings, Google Earth snapshots and pre/post project photos.

•Review of site data entered in Siterra for auditing and correct form completion and site location.

•Approval of Regulatory tasks in Siterra according to review findings and records them in Tracker.

•Completion of any documentation missing for audit compliance by running AM screenings, compiling/ASR filings, requesting Airspace Opinion letters and reviewing documentation from third party vendors, i.e., Surveys, CDs

•Tracking and updating site status from OEMs in Excel on a bi-weekly basis

Regulatory Project Administrator

Caldwell Consulting, Inc - Centennial, CO

April 2012 to October 2012

•Consultant assigned to work on AT&T Mobility 2011 LTE Audit project.

•Review site documents uploaded in Siterra for LTE modifications, including post construction tape drops/height verifications, CD's, 1A Surveys, CNTP's, NEPA documentation, FAA, FCC ASR filings, leases, and site photos.

•Review of site data and documentation entered in Guardian (AT&T Compliance Database)

•Entry of sites into Guardian to complete the LTE modification review and bring to In-Service Status• Completion of any documentation missing for audit compliance by running Airspace and AM screenings, requesting FAA and ASR filings and ordering documentation from third party vendors, i.e., NEPA CEL's, 1A Surveys

•Supplies administrative perspective and requirements of projects, procedures, and processes for site compliance

Wireless Regulatory Specialist (Promotion)

Black & Veatch - Centennial, CO

May 2011 to April 2012

Project Controls Associate (Promotion)

Black & Veatch - Englewood, CO

March 2010 to May 2011

Project Coordinator

AT&T Rocky Mountain Turf

November 2009 to March 2010

•Assist Project Managers and team for client reporting and Communications. Reported directly to Project Controls Manager and Market Manager.

•Thoroughly kept files of all projects and records in Excel, updated site, and project status in multiple applications. Ensured efficient tracking and information distribution.

•Reports site status to team members using various forums including spreadsheets and web-based database repositories. (CASPR, QuickBase, Siterra)

•Process and tracking of task order projects for invoicing and payments services, including Vendor Bids and PO requests for collocation applications, zoning and BP fees, Photo Sims, Structural drawings, EA's, Phase 1's and Geotech/Soils Reports

•Coordinate activities between Site Acquisition, Zoning, and Construction for completion of 1A Surveys, Zoning and Constructions Drawings

•Assist Site Acquisition staff in communications with title companies, engineers, surveyors, architects, legal counsel

•Coordinate compliance requirements directly with client and FAA/FCC contacts

•Help with special projects as needed including general file keeping duties and material ordering and tracking.

•Coordinate Vendor Bids and Vendor PO Requisition forms for submittal to Supply Chain to start payments.

Regulatory Compliance/ Regulatory Analyst

Sprint - Englewood, CO

June 2006 to May 2009

•Obtained the necessary regulatory compliance deliverables prior to all cellular site builds going On-Air.

•Aviation obstruction evaluation using Airspace Analysis software, slope calculations and TERPS.

•Reviewed Construction Drawings, Zoning Requirements, Lease agreements and Land Use NEPA documentation.

•RF Safety/MPE OET-65 enforcement through training presentations.

•Understanding of FAA/FCC filing requirements, basic MPE requirements (signage), and basic AM transmission pattern.

•Maintained company retention policies for Regulatory documentation. Ability to analyze information, recognize discrepancies, process incredibly detailed information and keep an exceptionally low error rate.

•Regulatory Database Management - Integrity and Accuracy of Information (MS Access, Siterra, CellTrack).

•Generation/tracking of West Region 90 Day Report. Business Objects data collection and VLOOKUP in Excel.

RF Engineer I - Regulatory Analyst (Contractor)

Sprint - San Ramon, CA

February 2006 to June 2006

Carrier Services Administrator

InfiniRoute Networks - San Francisco, CA 2004 to 2005

•Knowledge of Carrier Services Wholesale Industry. Rate pricing, call routing, VOIP technology.

•Position required immense mindfulness to avoid profit loss. Accurate data entry.

•Excellent verbal/written communication skills needed to keep beneficial Carrier relationships. included receiving, sorting, and managing Carrier Services Contracts.

•Reviewed call routing for margin profitability. Issued rate/code change notifications based on these margins.

•Assisted the Director of Financial Operations as requested for overall team performance.

•Maintained/updated Rates Database with information on pricing for sales executives.

•Communicated pricing information to Sales Team promptly.

•Maintained an exact billing system with a third-party vendor for weekly, monthly, and bi-monthly invoicing.

•Received and processed invoices from vendors for payment, reviewed disputes, vendor, and customer invoicing

Education

AAS in Paralegal

Arapahoe Community College

2018 to Present

Certifications and Licenses

Public Notary - CO

August 2018 to February 2025

Colorado State Public Notary

201******** Commission Expires 01/19/2025

Skills / Software

FAA Filing

Basic MPE Certification

MS OFFICE SUITE

FCC ASR Filing

NORAD (AT&T)

ADV/INT EXCEL (VLOOKUP)

Jepsen Approach Plates

ORACLE FINANCIALS

INT ACCESS

KRONOS

CMS

OUTLOOK

NEPA

VANTIVE (TRIS)

PowerPoint Project

SHPO

DOCUMENTUM

MS Teams

SECTION 106

Basic MPE Certification

Sage

RF Regulation Training

Legal Drafting

Avidian Prophet (CRM)

PEOPLESOFT

Lexis Nexis

Rock Solid

Bank Secrecy Act

Basic VoIP Technology

Avaya Cloud Phone

Banking Procedures

Supply Chain Procedure

Project Management

QuickBooks

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