Data Analysis Customer Service

Raul Villamor

****.************@*****.*** • 408-***-****

PROFESSIONAL SUMMARY

Technician with experience in diagnosing and repairing complex server systems, implementing firmware updates, and managing hardware inventory. Skilled in technical support, data analysis, and troubleshooting, with proficiency in Linux commands and various OS installations. Demonstrates strong organizational skills and a methodical approach to problem-solving.

SKILLS

Problem Solving – Network Technician – Data Analysis – Parts Manager – Customer service – Product Testing Process Implementation – Conflict Resolution – Skilled In Troubleshooting – Data Management – Document Scanning – Inventory Control – Engineer Service Delivery – Rack & Stack – Microsoft Office – SAP = Extremely Organized – Self Motivated – Data Entry – Code Validation Skills – Debugging Proficiency – User Interface Understanding – Risk Management Process & Analysis – Material Handler – Forklift Driver – Material Equipment – Schematic – Electrical – Inventory Management – Linux – Memory Modules Testing – Change Gear Updates – Windows OS Update - Software & Hardware Updates – Hard Drives, CPU, SSD, NVME, Nic Card, Bios Update – Motherboard Update – Dedi Prog – J-Tag Post Silicon Validation, Memory Validation, Motherboard, Hardware Installment and Debug

EMPLOYMENT

AMD 7171 Southwest Parkway Drive Austin TX 03/2022 – 03/2023 PLT Server System Eric Dang : 832-***-****

Repair the system that was down from the customer, also look and the queue of the list of jobs that need to be repaired Help others with setting up the system, adding firmware, and Bios through the web base or Dediprog. Rack system for shipment make sure they are all Functional and add them to Change Gear Database. Check all motherboards that are going to be retired if they are Functional release them from Change gear also each component must be Documented. Update all firmware and Hardware-based Also install and remove CPUs, memory, peripherals, and storage media (e.g. SSDs, NVMe, NICs, etc.) and OS from ISO image to a storage device, Installing Server building systems, Inventory of Hardware. We had to see if the DDR 5 will work with the system, We also test them for long hours if the can handle the stress test. Use Linux Commands work with PCx86. Updating Bios. Linux Commands. Install OS on System Windows Redhat SSH system to see if it, All Type of Memory also Validate them

Caliber Collision – Leander Tx 04.2021 - 08.2021 Parts Manager

Rearranged Parts Department to better serve changing trends and keep workspaces organized.

Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records. Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company Increased efficiency in the parts department by implementing an improved inventory management system. Receive all parts from the vendor and distribute them to the proper technician for the right job request also do paperwork at the end of the day Receiving them into, the Database, Call the vendors to let them know if the parts were shipped damaged and ask them to have it discounted when parts are damaged.

Dell Corporation - Santa Clara, CA 01.201 - 404.2020 Engineer Service Delivery

Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration. Performed preventative maintenance to keep tools and equipment functional.

Wrote, reviewed and edited technical document in accordance with template requirements.

Developed positive working relationships with stakeholders to effectively coordinate work activities.

Promoted from Tek Systems to FTE. Highly skilled problem-solver able to quickly review service worksheets and repair tags to identify problems and devise a solution: Change Motherboard, SATA cables, RPDB Boards, Hard Disk, Memory, CPU, and Database. Clean work area, and close work orders according to the Database. J-Tag RPDB with the new firmware if needed Update the server with the new firmware. Change Control Manager if needed Also up-date with the new firmware and configure. Our group has the highest Praise from the customer. Our work was satisfying for our Customers. It's an honor to work for a high-status Customer. Worked with all types of Memory including DDR-5 we had to test them and see the failure. Validate system to see if it pass the length of run time Validate the Memory on Stress load Experience with PCx86 also Linux also has Virtualization environments Linux Command to word on the system, Install OS on system Windows

- Santa Clara. CA 10.201-***-**** Network Technician

Installed cabling, wireless routers systems for data communications networks.

Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure. Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components. Improved network reliability by troubleshooting and resolving hardware and software issues.

Designed strategic plan for component development practices to support future projects. Consistently met deadlines and requirements for all production work orders. Set-Up server and install all proper wire and route them its proper location Label all wire and location information Wire dressing on all the server Make sure to clean up work area at all times

EDUCATION

Sequoia Instuition - Fremont, CA 05.1996 - 06.1998

Associate of Arts: Automotive Technology I & II

Lenior Community College - Kingston, NC 6.1986 - 07.1989

Associate of Arts: Small Engine Repair / Carpentry

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