Operations Supervisor Customer Service
Resume:
SANDRA
MC PETERS
*.**********@*****.**
m
Dallas, TX 75235
Talented Operations Supervisor well-versed in multifaceted business and employee management to achieve targeted results. Decisive leader and strategic problem solver with exceptional communication and foresight. Organized and personnel-focused strategic problem-solver with innovative solutions to uncharted problems. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
PROFESSIONAL SUMMARY
CMC Roadside Assistance - Operations Supervisor
Dallas, TX • 10/2019 - 08/2021
WORK HISTORY
Prepared and proofread reports detailing operations activities.
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• Assisted with facility scheduling and customer service. Solved problems timely and effectively, ensuring
customer satisfaction.
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Utilized Microsoft Office regularly to complete job tasks, developing advanced proficiency.
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Enhanced operational performance and reduced labor expenses by developing and optimizing standard
practices.
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Monitored supply chain and managed logistics functions for company.
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Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
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Motivated and trained employees to maximize team
productivity.
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Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
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Developed and deepened relationships with customers, vendors and internal stakeholders.
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Delegated calls daily tasks to employees, streamlining daily progress and efficiency.
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SKILLS
• Logistics expertise
• Customer Relations
• Financial administration
• Human resources
Client account
management
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• Relationship building
Mountain View College
Dallas, TX
No Degree: Clinical
Psychology
PCI Health Training Center
Dallas, TX • 06/1990
Certified Medical Assistant :
Nursing
EDUCATION
Chemana Home Health - Nursing Assistant
Dallas, TX • 01/2019 - 09/2019
Trained new employees on proper protocols and
customer service standards.
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Observed each employee's individual strengths and
initiated mentoring program to improve areas of
weakness.
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Directed strategic workforce planning, performance management, and benefits administration.
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Enhanced operational performance and reduced labor expenses by developing and optimizing standard
practices
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Helped patients effectively manage routine bathing, grooming and other hygiene needs.
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Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
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Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse
supervisor.
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Promoted good oral and personal hygiene by aiding
patients with shaving, bathing and teeth brushing.
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Documented care actions by completing records and logs in medical software system.
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Employed mobility devices and Electric nd Manuel
equipment to lift patients from chairs to beds, following safety procedures to avoid injuries.
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Monitored, tracked and conveyed important patient
information to healthcare staff to help optimize
treatment planning and care delivery.
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Checked patient vitals such as temperature, blood
pressure and blood sugar levels.
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Transported patients to treatment units and operating rooms by using wheelchairs, stretchers or moveable beds.
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Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
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Administered medications or treatments such as
catheterizations, suppositories, enemas and douches as directed by nurse or physician.
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Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
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• Identified and reported unsafe situations to Nursing Mountain View College - Teaching Assistant
Dallas, TX • 08/2014 - 07/2017
Supervisor to maintain adherence to safety protocols. Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
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Collaborated with peers and attended meetings to
brainstorm new activities for patients and discuss ways to resolve issues.
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Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
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Obtained biological specimens for ordered tests and prepared for laboratory transport.
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Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
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Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
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Assisted teachers with classroom management and
document coordination to maintain positive learning environment.
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Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
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Tutored students in reading, language arts and other subjects.
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Oversaw groups of students at school and off-site
locations, maintaining optimal safety and security.
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Monitored students on field trips, handling roll call and group movement to keep youths safe in public settings.
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Created lesson materials, visuals and digital
presentations to supplement lesson plans.
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Promoted physical, mental and social development using classroom games and activities.
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Assessed student assignments to check quality and
completeness before submission for grading.
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Supported classroom activities, tutoring, and reviewing work.
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Organized classroom library and art areas each day to keep classroom well-maintained.
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Collated classroom materials to help teachers prepare for daily instruction and activities.
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Pilot Motors - Delivery Driver
Dallas, TX • 02/2012 - 02/2014
Kept abreast of latest information on specific subjects and learning strategies.
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Worked under direction of licensed teacher in and
outside of classroom.
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Participated in lesson planning and curriculum
implementation to promote quicker rollout and delivery.
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Encouraged dynamic and pleasant educational
environment by promoting both gentle discipline and cooperation.
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Offered complete instructional support for students unable to attend regular classes.
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Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
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Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
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Oversaw students in classroom and common areas to
monitor, enforce rules and support lead teacher.
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Organized and guided skills practice, research and memorization tasks for students.
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Recorded grades for coursework and tests in online reporting system.
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Used behavior modeling and specialized teaching
techniques to share and reinforce social skills.
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Tutored struggling students individually and in small groups to reinforce learning concepts.
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Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
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Optimized learning plans and quantified student
progress through test administration.
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Maximized receptive learning by educating students using hands-on instructional techniques.
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Distributed learning materials such as worksheets, textbooks and supplemental activities.
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Maintained schedule of support services and attended class sessions.
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Completed on-time deliveries by choosing best and most efficient routes.
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Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting
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delivery schedules.
Completed rush deliveries on tight timetables to satisfy customer needs.
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Kept and studied detailed mileage and fuel reports to track overall fuel costs.
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Kept detailed records of completed or in-progress
deliveries using hand-held devices and camera images.
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Communicated customer complaints, requests and
feedback to company management for swift resolution.
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Fostered positive working relationships with regular customers.
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Verified daily deliveries against shipping instructions before delivering to customers.
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Performed walk around on delivery vehicle before
beginning shift to verify correct and safe operating order.
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Contacted customers prior to delivery to confirm and coordinate delivery times.
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• Created and submitted delivery and DOT logs.
Operated vehicle safely in highly congested areas with no traffic violations.
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Delivered packages to customer doorsteps and business offices.
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Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
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Completed inspections daily to identify needed upkeep on vehicles and document performance concerns.
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Recorded each delivery using proper paperwork before leaving warehouse.
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Assigned and recorded job Numbers for various number of jobs per shift.
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Conferred with dispatch to relay delays, receive route and adjust plans to meet daily targets.
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Maintained contact with dispatching team and
management for open communication about delays or
other delivery issues.
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Maintained organized, clean and professional vehicle to protect company reputation with customers.
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Documented mileage, deliveries, pickups, customer
issues and damages.
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Communicated customer complaints, requests and
feedback to company management for swift resolution
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Completed rush deliveries on tight timetables to satisfy customer needs
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Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules
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Fostered positive working relationships with regular customers
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