Customer Service Warehouse Associate

Willie Whitson

***************@*****.*** 414-***-**** Milwaukee, WI

https://linkedin.com/in/willie-whitson

SUMMARY

Seasoned professional with 29 years of experience, seeking a Customer Service role to enhance guests' dining experience. Skilled in handling customer complaints, creating a welcoming and comfortable atmosphere. Proven track record in sales and service, ensuring customer satisfaction and loyalty. WORK EXPERIENCE

Vector Marketing, Cutco 2111 W Avenue #59

Sales Representative/Customer Service May 2024 - Present

• Prioritize product sales to enhance customer satisfaction and drive company revenue.

• Embrace personal growth and skill development by emphasizing long-term career advancement over short-term earnings.

General Mills 4625 S 6th St

Warehouse Associate Feb 2021 - Apr 2023

• Executed end-of-line packaging operations, including machine-assisted boxing, sealing, and labeling, ensuring product integrity and consistency.

• Collaborated with supervisors and team leads to support various packaging cell operations as assigned, enhancing team efficiency and productivity.

• Upheld stringent quality control protocols through a detailed six-step fault analysis process, contributing to the maintenance of high-quality standards.

Preferred Staffing 5325 W Rogers St

Warehouse Associate Sep 2018 - Jan 2021

• Efficiently transported materials within the warehouse, ensuring timely delivery to storage, production areas, and loading docks using appropriate handling equipment.

• Accurately labeled containers with identifying tags and information to maintain inventory system integrity and support operational flow.

• Streamlined the loading process for capping machines by preparing and positioning conveyors, enhancing production line efficiency.

i.c.stars * 507 S 2nd St Ste#110

Business Analyst/Scrum Master Mar 2019 - Nov 2019

• Established and configured computer workstations, ensuring operational readiness for user tasks.

• Educated users on device functionality within computer systems, enhancing their understanding and proficiency with the technology.

Resource Center Wisconsin 1505 N Drive

State Runner Feb 1994 - Jul 2018

• Facilitated the efficient distribution of packages across various departments, ensuring timely and accurate delivery to support organizational operations.

• Managed coordination and communication for shipping and receiving tasks using email, Microsoft Excel, Word, and PowerPoint to maintain systematic tracking and handling of packages.

• Streamlined package handling processes, contributing to improved interdepartmental workflow and resource allocation.

Columbia Correctional 2925 Columbia Drive

Custodial Worker May 2017 - Nov 2017

• Maintained building cleanliness through diligent sweeping, mopping, scrubbing, and vacuuming of floors.

• Adhered to safety protocols for chemical cleaner and power equipment use, ensuring preservation of floors and fixtures.

EDUCATION

Job Corps

GED

1989

SKILLS

Customer Service • Data Analysis • Interpersonal Communication • Organization • Teamwork • Conflict Resolution

• Critical Thinking • Microsoft Excel • Microsoft PowerPoint • ERP Software • CRM Software • RF Scanning • Blueprint Reading • Data Visualization (SAS) • HTML • CSS • MS SQL Server • Communication • Problem-solving

• Hospitality • Interpersonal Skills • Empathy

Contact this candidate