Customer Service Data Entry

Melissa Burton ** School Rd, Andover CT *****

Ph860-***-****, ************@*****.***

Summary of Qualifications

Customer Service Insurance Claims

Call Queue Compliance

Collections Fraud Review

Experience

Education

October 2019-Present

State of Connecticut Hartford, CT

Financial Examiner

●Examine credit reports, tax lien repayment plans, outstanding judgements, company bank statements and balance sheets for fraudulent activity.

●Review and approve mortgage loan originator’s backgrounds and collection account payment plans.

●Responsible for Mortgage Lender and Broker quarterly financial statement reviews and approvals.

April 2007 to October 2019

Webster Bank, NA New Britain, CT

Customer Service Loan Servicing

●Incoming and outgoing customer service phone queue for mortgage escrow accounts.

●Collect on delinquent tax and insurance escrow accounts and reanalyze payment.

●Prepare and file insurance claims with CHFA, Fannie Mae and HUD.

●Responsible for all residential insurance claim disbursements, inspections and reporting.

●Perform escrow analysis, quality control, and annual compliance review.

●Supervise daily operations and employee performance.

●Responsible for monthly FHA Remittance, reconciliation and quarterly audits.

●Perform Quality Control for Bankruptcy filings, dismissals, discharges and withdrawals.

●Maintain weekly and monthly compliance reports for analysis, insurance refunds and tax refunds based on investor requirements and RESPA.

●Review and disburse weekly hazard and flood insurance billing.

Newman University/May 2000 Bachelors of Science Degree/Business Management Wichita, KS

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