Customer Service Information Technology

LaToya McHenry

***************@*****.*** 470-***-**** Conyers, GA

SUMMARY

Seeking Customer Service Rep role with 6 years of experience in client support and technology troubleshooting. Excelled in remote office assistance, streamlining record management, and enhancing client satisfaction. Proven ability to learn quickly and improve team productivity.

WORK EXPERIENCE

Chuck.E.Cheese's Conyers,Georgia

Coordinator/New Hire Trainer Sep 2013 - Sep 2017

• Coordinated event schedules, ensured accuracy in guest order details, managed staff during events, and facilitated conflict resolution while maintaining effective communication with management; trained new hires on company protocols.

Georgia Therapeutics Covington, Georgia

Remote Office Assistant May 2018 - Present

• Maintain an organized and accessible client records system to support data integrity and expedite information retrieval.

• Provide technology assistance to clients, including the development of troubleshooting guides for efficient issue resolution.

• Master new tasks and processes rapidly, contributing to the overall productivity of the team.

• Ensure a satisfactory client experience by offering detailed support throughout evaluation procedures. EDUCATION

Alcovy High School

Diploma, College Preparatory

Covington, Georgia

May 2024

Devry University

Associates of Information Technology, Information Technology Lilse,Illinois

Present

SKILLS

Computer Skills • Patience • Understanding • Explaining • Fast Learner • Customer Service • Effective Communication

• Problem-Solving • Active Listening • Technical Proficiency • Multitasking • Data Entry • Conflict Resolution

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