Customer Service Representative
Resume:
Wenona Harris
Macon, GA *****
*.************@*****.***
Work Experience
Assistant Rural Carrier (ARC)
United States Postal Service - Bonaire, GA
January 2024 to February 2024
Using dynamic route descriptions, delivering on Sundays and observed holidays. ARC will case mail, deliver, and collect mail and packages on Saturday along a prescribed rural route using a vehicle. Providing mail security at all times and providing excellent customer service. Following established safe work methods and procedures.
CSR - Customer Service Representative
ELIXIR SOLUTIONS - Etters, PA
November 2023 to January 2024
Customer service to customers for billing, setting up accounts, assisting with customer portal issues such as password resets. Enrolling members needing insurance for pharmacy needs such as mail order, refilling prescriptions, confirming medication prices, providing excellent customer service at all times. Freight Dispatcher
Ally Prime Logistics - Warner Robins, GA
July 2021 to July 2023
Dispatching trucks such as Reefer, 18 Wheeler, Dry Wall, Van, and etc. Making sure loads are secure for drivers and making sure all paper is signed and sealed Customer Care Specialist
Skybridge Americas - Florida
November 2021 to December 2022
Customer service to clients of different insurance agencies setting up appointments for well care visits on the phone or telehealth visit. Giving clients full support and understanding at all times. Documenting all information correctly in the system as well as making sure all client information is correct in system. Following scripts as follows and managing resistance always. Special Education Paraprofessional
Bibb County Board of Education - Macon, GA
August 2022 to September 2022
Providing behavioral, instructional, and support to students in and out of classroom. One on one special education with students that have special needs. Documenting at all times and providing safety for the students.
AmeriCorps Mentor
Central Georgia Council Boy Scouts Of America - Macon, GA December 2021 to April 2022
Delivering literacy such as financial, college, career readiness to students in after school programs. Helpng with local clothing banks, food banks, and homeless shelters. Recruiting and mentoring youths with developmental activities. Maintaining and complying with CDC social distancing requirements. Recruiting community volunteers to assist programs. Customer Service Representative
ARISE - Miramar Beach, FL
July 2018 to July 2021
Customer Service Specialist for Kay Jeweler. Assisting customer with with their online purchase as well locating missing items for them. Persuading customers to take advantage of item protection plan, and persuasion of adding a particular piece of jewelry to a set they had purchased. Providing excellent customer service to customers, enjoying the customer satisfaction I gave. Direct Support Staff
RiverEdge/Ambassador - Macon, GA
March 2014 to August 2014
PATIENT CARE CONSISTING OF ASSISTING WITH ACTIVITIES OF DAILY LIVING CONSISTING OF BATHING FEEDING, CHANGING SOILED DIAPERS EVERY TWO HOURS, TRANSPORTING TO AND FROM AND DOCTOR'S APPOINTMENTS AND OUTINGS, MAINTAINING SAFETY FOR PATIENTS, DOCUMENTING WHO, WHAT, WHEN, AND WHERE
Direct Support Staff
SOUTHERN COMMUNITY LIVING - Macon, GA
April 2012 to May 2013
PATIENT CARE CONSISTING OF ASSISTING WITH ACTIVITIES OF DAILY LIVING CONSISTING OF BATHING FEEDING, CHANGING SOILED DIAPERS EVERY TWO HOURS, TRANSPORTING TO AND FROM AND DOCTOR'S APPOINTMENTS AND OUTINGS, MAINTAINING SAFETY FOR PATIENTS, DOCUMENTING WHO, WHAT, WHEN, AND WHERE AT ALL TIMES.
CSR - Customer Service Representative/Receptionist Bells Medical Home Supply - Macon, GA
July 2002 to November 2012
Assisting customers with medical equipment orders, tracking orders, helping customers choose best equipment, setting up home delivery, customer satisfaction, documenting, inventory, placing outbound calls to customers, making sure store was clean and appropriate for customers, and maintaining safety for customers.
Certified Nursing Assistant
LYNN HAVEN NURSING HOME - Gray, GA
November 2009 to December 2011
Patient care consisting of assisting with activities of daily living consisting of bathing feeding, changing soiled diapers every two hours, transporting to and from and doctor's appointments and outings, maintaining safety for patients, documenting who, what, when, and where. Teacher Parent
GEORGIA INDUSTRIAL CHILDREN'S HOME - Macon, GA
May 2006 to November 2009
MONITORING YOUTHS AND ASSISTING WITH SOME ACTIVITIES OF DAILY LIVING. BEING A POSITIVE ROLE MODEL FOR YOUTHS. TRANSPORTING TO AND FROM AND DOCTOR'S APPOINTMENTS AND OUTINGS, MAINTAINING SAFETY FOR YOUTHS, DOCUMENTING WHO, WHAT, WHEN, AND WHERE AT ALL TIMES. Janitorial Worker
GENERAL BUILDING MAINTENANCE - Macon, GA
May 2002 to January 2006
Cleaning offices, restrooms, breakrooms, walls, walk ways, ceilings, high low dusting, building rapport with clients, documenting any breakage, wet floors, broken pipes and much more at all times. Providing excellent customer service always.
Certified Nursing Assistant
EASTVIEW NURSING HOME - Macon, GA
December 2002 to October 2004
Patient care consisting of assisting with activities of daily living consisting of bathing feeding, changing soiled diapers every two hours, transporting to and from and doctor's appointments and outings, maintaining safety for patients, documenting who, what, when, and where. Juvenile Correctional Officer
Macon Youth Development Center - Macon, GA
July 1999 to February 2000
MONITORING YOUTHS AND ASSISTING WITH SOME ACTIVITIES OF DAILY LIVING. BEING A POSITIVE ROLE MODEL FOR YOUTHS. TRANSPORTING TO AND FROM AND DOCTOR'S APPOINTMENTS AND OUTINGS, MAINTAINING SAFETY FOR YOUTHS, DOCUMENTING WHO, WHAT, WHEN, AND WHERE AT ALL TIMES. Education
Associate in Science (AS) in Medical Billing & Coding Stratford University - Falls Church, VA
March 2019 to March 2021
GED in General Studies
Adult Education Center Macon Ga
October 1998 to November 1998
Skills
• Hard Worker (10+ years)
• Committed (10+ years)
• People Oriented (10+ years)
• Trustworthy (10+ years)
• Focused (10+ years)
• Security (5 years)
• Medication Administration (1 year)
• Law Enforcement (2 years)
• Cleaning Experience (7 years)
• Meal Preparation (10+ years)
• Developmental Disabilities Experience (10+ years)
• Office experience (4 years)
• Customer service (10+ years)
• Medical Terminology (10+ years)
• Leadership (10+ years)
• Restaurant experience (1 year)
• Teaching (5 years)
• Special Education (3 years)
• Curriculum Development (4 years)
• Sales (10+ years)
• Data entry (3 years)
• Communication skills (10+ years)
• English (10+ years)
• B2B sales (4 years)
• B2B marketing (4 years)
• Driving (10+ years)
• Windows (8 years)
• Medical terminology (10+ years)
• Customer service (10+ years)
• Sales (10+ years)
• Security (8 years)
• Guest services (6 years)
• English (10+ years)
• Computer skills (8 years)
• Office experience (6 years)
• Typing (8 years)
• Hospitality (10+ years)
• Adult education (10+ years)
• Securities law (8 years)
• Childcare (8 years)
• Mentoring (10+ years)
• Customer support (10+ years)
• Call center (8 years)
• Communication skills (10+ years)
• Phone etiquette (8 years)
• Front desk (2 years)
• Leadership (10+ years)
• Teaching (8 years)
• Special education (10+ years)
• Early childhood education (6 years)
• B2B sales (10+ years)
• Outside sales (10+ years)
• Negotiation (8 years)
• Marketing (10+ years)
• Retail sales (6 years)
• Inside sales (10+ years)
• Upselling (8 years)
• Load & unload (5 years)
• Freight (6 years)
• Merchandising (6 years)
• Classroom Management
• Sales Management
Certifications and Licenses
CPR Certification
January 2022 to January 2024
First Aid Certification
January 2022 to January 2024
Certified Life Coach
November 2022 to Present
Freight Dispatcher
January 2023 to Present
Dispatching trucks such as Reefer, 18 Wheeler, Dry Wall, Van, and etc. Making sure loads are secure for drivers and making sure all paper is signed and sealed Paraprofessional Certification
July 2022 to June 2027
Certified Notary Public
June 2023 to June 2027
Driver's License
December 1997 to December 2027
Contact this candidate