Customer Service Representative

Ratonia Carr

EXPERIENCE

Dohrn Transfer Company - Customer Service Representative

June 2023 – July 2024

Answered phones and directed calls to the appropriate person.

Scheduled pick-ups for customers via phone and web.

Canceled pick-ups and scheduled deliveries.

Tracked truck drivers to provide customers with estimated times of arrival for their freight.

Provided comprehensive customer service support.

Hodge - Receiving Clerk

March 2022 - March 2023

Entered John Deere parts into SAP.

Managed pack lists to ensure all material was accounted for before system entry.

Printed tickets and tagged materials after system entry.

Trained new hires for the receiving position.

River House, Moline, IL - Server

November 2021 - February 2022

Took guests' orders for drinks and food.

Ensured guests had a positive dining experience.

Pre-bussed tables and attended to guests' needs proactively.

Stocked food and maintained cleanliness while working.

Texas Roadhouse, Davenport, IA - Server

November 2019 - October 2021

Took orders and refilled drinks.

Upsold drinks and food items.

Ensured guests had a great dining experience.

Cleaned and restocked food in the back of the house.

EDUCATION

Scott Community College, Bettendorf, IA

Certified Nursing Assistant

January 2001 - April 2001

Central High School, Davenport, IA

High School Diploma

SKILLS

Fast multi-tasker with accuracy.

Strong work ethic and team player.

Dedicated to completing tasks correctly and efficiently.

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