Customer Service Representative
Resume:
Omar S. Greene
**** ********** *****, ************, ** 32257
904-***-**** ******@*****.***
OBJECTIVE
Results-driven operation and customer service professional with exceptional client-facing, verbal, and written skills. Seeking a position where my diverse background and experience will contribute to company growth and revenue.
PROFILE
Motivated and personable business professional with a successful 10 year track record of profitable client-facing sales for Fortune 500 Companies. Accustomed to handling sensitive and confidential records. Demonstrated history of producing accurate and timely reports. Excellent team-building skills. Thrive in deadline-driven environments. SKILLS
Customer Service: 10+ years of experience
Software Proficiency: Microsoft OƯice (Excel, Access), Oracle EBS, Oracle Cloud, PeopleSoft, Acumatica, Aspire
Databases: Experience with third-party databases, ASI, NAVITAS, istalink, Energy Cap Dynamic
Analytical Abilities: Attention to detail, Lean/Continuous Improvement methodology, Process documentation
Communication: Professional level written and verbal communication, Interpersonal skills
Credit Checks: Using Experian, Equifax, TransUnion PROFESSIONAL EXPERIENCE
United Land Services
Statement Auditor and Cost Center Verification Specialist January 2024 – Present
Conduct detailed audits of financial statements to ensure accuracy and compliance with company policies.
Perform cost center verifications to allocate expenses correctly and improve budget management.
Utilize information and best practices gained from prior experience at Adecco, applying rigorous accountability standards to enhance financial integrity and operational eƯiciency.
Winn Dixie, Jacksonville, FL
Stock Clerk and Customer Service Representative
April 2024 – Present
Manage and maintain the storage conditions of goods received in the warehouse.
Coordinate retail space activities, dispose of trash, and manage the cleanliness of the storeroom.
Provide customer service while arranging merchandise on the floor.
Stock the shelves of the warehouse with goods and keep inventory.
Receive merchandise and ensure it is unloaded and stored according to established procedures.
Maintain the cleanliness of the store and enhance its appearance by adopting appropriate display techniques.
Gate Petroleum, Jacksonville, FL
Gas Station Store Representative
September 2023 – April 2024
Provided excellent customer service, assisting customers with fuel and store purchases.
Managed inventory, stocked shelves, and ensured the store was clean and organized.
Handled cash register operations, processed transactions, and maintained accurate cash handling procedures.
Utilized various accounting software for data entry and report generation. Adecco Group, Jacksonville, FL
Analyst, Accounts Payable
May 2016 – January 2024
Prepared and analyzed financial results, performed data mining, and trend analysis.
Managed the invoicing process and developed reporting tools.
Prepared ad-hoc reports and participated in special projects. Client Service Specialist
August 2015 – May 2016
Ensured accuracy and compliance of timesheets and invoices.
Handled billing and payroll issues, communicated with clients, and performed collections.
Prepared reports and achieved significant collection results. Dollar General, Jacksonville, FL
Stock and Sales Associate
April 2017 – 2021
Managed stock and sales operations, ensuring inventory control and proper product display.
Provided exceptional customer service, resolving issues and processing transactions.
Proficient in cash register operation and point-of-sale systems.
Collaborated with team members to maintain a clean and organized store environment.
Implemented eƯective sales strategies.
Dollar Tree, Jacksonville, FL
Stock and Cashier Customer Service
December 2016 – April 2017
Provided excellent customer service, assisting with inquiries and resolving issues.
Maintained inventory control and operated cash registers. ista North America/Yardi System, Jacksonville, FL
Proposal Coordinator / Warehouse Inventory Specialist April 2014 – June 2015
Created proposals and audited meters for functionality.
Assisted with inventory control and maintained the warehouse.
Operated forklift for special needs.
Billing Operations Specialist (RUBS / UEM)
June 2008 – April 2014
Assisted with billing and verified charges, ensuring quality control.
Interacted with utility providers and clients.
Handled special projects.
Resident Relations Customer Service Representative June 2007 – June 2008
Interacted with residents and clients, ensuring customer satisfaction.
Handled high call volume and provided exceptional service. AT&T (BellSouth), Jacksonville, FL
BST Representative
December 2005 – January 2007
Exceeded sales targets and conducted credit checks.
Assisted customers with billing inquiries and service upgrades. EDUCATION
Washington Irving High School, New York, NY
International Studies Diploma, 1998
References available upon request.
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