Continuous Improvement Quality Control
Resume:
Muñoz Manuel
Muñoz
**** ***** ******** ******* ********, TX 77441
********@*****.***
SUMMARY
Solid experience in coordination and supervision of logistics processes in value chains, stock control, transportation planning, reception, shipments and reverse. Design of commercial, administrative and distribution plans. Registration and monitoring of accounting accounts. Design of quality control processes and continuous improvement of products and services. Experience in selecting and training high performance teams in multifunctional organizations.
SOFT SKILLS
Excellent analytical skills along with the ability to “think out of the box”.
Fast learner and independent with strong leadership and critical thinking.
Possess a passion for quality and strong attention to detail.
Strong team collaboration skills. Work closely with team members to achieve goals.
Ability to foster motivation, inspire your work team by example. TECHNICAL SKILLS
Experience in managing business competitiveness tools, developing strategies to improve logistical, administrative and commercial processes.
Training in programs for the development of the supervisor's role, the leader's role and satisfactory management of conflicts in teams.
Training in a continuous improvement and total quality program with a KAIZEN approach.
Experience in managing and effectively resolving customer complaints and claims.
Experience in team leadership, influencing the personal and professional effectiveness of the collaborator through business coaching techniques and leadership by influence.
Work on the development and evaluation of good manufacturing, storage and transportation practices, as a product and process quality auditor (Empresas Polar).
Co-responsible for the design of sales and reengineering plans, planning horizontal and vertical growth of marketing routes (PepsiCo Venezuela).
Experience in analyzing balance points in safety stock and days of inventories.
18 years in SAP management, current super user level, modules (MM, WM, FI, QM, SD)
Microsoft Office user level management.
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WORK EXPERIENCE
Procurement & Materials Manager
Agroindustrial Mandioca • Monagas – Venezuela Sep 2022 – Jun 2024
• Supplier selection and analysis. Identify, evaluate and develop potential aligned with the company's interests.
• Manage contracts, negotiation of prices, conditions and quality of service, according to requests from the requesting management.
• Risk evaluation and management of the services to be contracted, according to user specifications.
• Establish relationships and credit agreements with suppliers of key products and strategic materials.
• Ensure the operational continuity of the company, providing effective responses.
• Continuous improvement and search for efficiency in the service offered.
• Planning and coordination with other departments focused on synergies. Logistics, Distribution & Transport Coordinator
Pepsico • Antofagasta – Chile Mar 2019 – Apr 2022
• Coordinate the work of collaborators, responsible for sending, receiving, and storing products. Ensure inventory accuracy, process transactions that ensure the correct recording of material inputs and outputs. Plan the assignment of tasks, according to expected productivity. Structure transportation routes according to the cost of service.
• Plan and monitor operations according to management indicators. Establish work procedures, resolve problems related to the service provided. Write and present monitoring reports. Collaborate on activities with other units or divisions in the supply chain.
• Train workers in their tasks, safety standards and company policies.
• Ensure the correct operation and maintenance of systems and equipment that allow operational continuity.
• Inventory control, ensure accuracy and reduction of operational differences. Branch Administrator
Pepsico • Puerto Ordaz, Venezuela Apr 2013 - Dec 2018
• Plan, direct and evaluate the activities of the administration department of the center. distribution
• Organize support operations for the commercial sales area, provide timely solutions to divisional requirements.
• Ensure compliance with organizational standards, policies and procedures.
• Responsible for the management of the credit portfolio and accounts receivable, of clients assigned to the different marketing channels.
• Lead multifunctional teams and service cells. Ensure adequate conditions in commercial relationships with clients and ensure contract conditions
• Hire and train the best human resources for the department.
• Ensure the smooth delivery of the product to the sales area, enforce controls on shipments 3
to the direct channel.
• Develop action plans that ensure standards of productivity, efficiency and continuous improvement of processes.
• Achieve financial objectives, appropriate to the assigned budgets. Sales Representative (Medical Visitor)
ACIPROSALUD – Pharmaceutical Marketing Co • Venezuela Aug 2012 - Apr 2013
• Visit to pharmacies for the promotion and sale of products in the portfolio.
• Coordinate visits to specialist doctors to provide updates on the medications marketed by the company.
• Process information on market behavior, identifying positioning opportunities against the competition.
External Quality Analyst III
Foods Polar Comercial – Empresas Polar • Venezuela Nov 2010 - Feb 2012
• Develop and direct quality assurance programs in the company, with clients and consumers.
• Coordinate and carry out training activities for the sales force and customer service, on issues related to the quality of products, processes, services and facilities.
• Carry out evaluations and audits that guarantee full compliance with good storage and transportation practices.
• Execute plans to monitor and improve returns of non-conforming products to customers, branches and transports. Manage technical views to businesses, points of sale, providing advice on the proper handling of products that guarantee their safety.
• Collaborate in the development of manufacturing and processing methods, identify variables and propose corrective measures.
• Process and manage complaints and claims from internal clients and consumers, to validate the quality of the products in the portfolio. Warehouse Supervisor
EFE Products - Polar Foods - Polar Companies • Venezuela Aug 2004 - Oct 2010
• Coordinate and assign the work of collaborators in charge of sending, receiving, storing and distribute finished products and returnable containers.
• Ensure that inventory input and output transactions are processed in a timely manner.
• Plan shipments by routes and sales channels, guarantee on-time and complete deliveries.
• Direct and control the branch's logistical operations, establish work schedules and procedures, resolve problems related to the execution expected by clients and consumers.
• Present management reports, track indicators and apply continuous improvement at each stage.
• Carry out collaborative work with other units or divisions of the supply chains.
• Train workers in safety standards and company policies.
• Supervise the correct registration of information in computer systems that allow decision making in real time.
• Ensure team performance management, lead by influence, ensure effective communication and build relationships that last over time.
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• Ensure optimal stock levels to cover needs according to sales plans.
• Manage an inventory of finished products, with high levels of accuracy. EDUCATION
Bachelor of Business Administration
University of the Andes • Mérida, Venezuela Aug 1997 - Aug 2002 PROFESSIONAL CREDENTIALS
Certified as a SAP facilitator and super user with the One Up project (Pepsico - IBM), collaborating and providing support in the implementation of the platform change in Venezuela, Colombia, Argentina and Chile, PepsiCo – IBM multifunctional team.
Training in the passion for improvement program, KAIZEN methodology (Empresas Polar - Venezuela).
VOLUNTARY WORK
Swimming technical judge. Associate coach and federated swimmer. University of the Andes • Mérida, Venezuela Feb 1990 - Jun 2001 REFERENCES
Juan Carlos Carpio Fiasse
****.******.*@************.*** Phone: +58-414-******* Finance Manager Agroindustrial Mandioca.
Antonio Escalona
*******.********@*******.***
SVP, Emerging Business PepsiCo
Salvatore Vecchia
*********.*******@*******.*** Phone: +56 9 4007 4460 Conectados R&R Latam data manager PepsiCo
Mariangela Olmos
**********.*****@***********.****.**.** Phone: +1-581-***-**** Coordonnatrice développement organisationnel et formation - Société des traversiers du Québec
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