Customer Service Maintenance
Resume:
***ViewmontSt
Benicia,CA.94510
**********@*****.***
WorkExperience
MaintenanceAiideI
CityofSanLeandro,PublicWorks,Maintenance
14200ChapmanDr.
SanLeandro,CA.94578
July18,2020-May23,2024
DutiesandResponsibilities
SupervisionExercisedandReceived:
Exercisesnosupervision.Receivesgeneralsupervisionfromasectionsupervisor; receivesleaddirectionfromhigherlevelstaff.
EssentialFunctions:Theessentialfunctionsoftheclassificationmayinclude,butare notlimitedto,thefunctionsbelowandaresubjecttochangesinoperationalnecessity. Performsminormaintenanceandoperatesmotorizedequipment,powerandhand tools;Performsmorecomplexdutiesfortrainingpurposes;Performsrequiredduties undertheCity'sdisasterresponseplan;
Worksindependentlyorasapartofacrewinvolvedwithconstruction,maintenanceand repairofCityfacilitiesinvolvingpaving,plumbing,carpentry,landscaping,painting, electricaland/ormechanicalequipment;
FollowsallsafetyrulesandprotocolsincludedintheInjuryandIllnessPrevention Program;takesappropriateactionasrequiredtoidentifyandcorrectsafetyhazardsand reportsafetyconcernstohis/hersupervisor;
Removestrash/debrisfromparks,streetsorotherCityfacilities;and CleansrestroomsandotherCityfacilitiesandreplacessuppliesandequipmentas needed;
Non-essentialFunctions:
Performsrelateddutiesasassigned.
Knowledgeof:
Operationandmaintenanceofpowerandhandtools;
Operationandmaintenanceofmotorizedequipment;
Principlesandpracticesofgeneralmaintenanceandrepairs;and Principlesandpracticesofworksafety.
Abilityto:
Performgeneralmaintenancejobtasks;
Performheavyphysicallaborwithdexterity,eyesightandstrengthtomovefurnishings, equipmentandsuppliesnormallyencounteredintheperformanceofjobduties; Workindependentlyoraspartofacrew;
ReadlabelsandHazardousMaterialsSafetyDataSheetsforchemicalsandotherwritten materials;
Understandandfollowwrittenandoralinstructions;
Communicatewithco-workersandthepublic;and
Establishandmaintainapositivecustomerserviceattitudeanddevelopeffective workingrelationships.
AdditionalInformation
Mustbewillingtoworksuchhoursasarenecessarytoaccomplishthejobrequirements; traveltoattendmeetings,seminarsandconferences;andperformfieldwork. Classificationrequiresthepossessionandcontinuedmaintenanceofavalidclass“C” Californiadriver’slicenseforoperatingamotorvehicle. EmergencyRoadsideAssistance,TowTruckDriver
AAANCNU-WalnutCreek,CA
December2017toMay2021
•Drivingandoperatingaservicevehicle(i.e.flattirechanges,lock-out,fueldelivery services,etc.)•On-scenetimeinteractingwithcustomer/establishingrapport,building relationships,trustandproblemsolving
•LeveragedsalesskillsforofferingproductsandservicesfromAAAtomemberduring serviceinteraction•Utilizingon-boardcomputer,radiocommunications,andmapping systems
•Completionofdailypaperwork(i.e.call-logs,batteryinvoices,cashreceipts,etc.) Knowledge/Skills/Abilities
•Clearandproficientverbalandwrittencommunicationevenunderpressure
•Commonknowledgeofvehiclecomponentsandthecommonreasonsforvehicle failure•Abilitytoproblemsolveandlisteningskillstoevaluatesafetyaswellasthe abilitytodiscernsafetyissuesandrespondappropriately
•Candriveamanual/automaticshiftvehicle
Education&Experience/Licenses&Certification
•Yearsofexperiencewithcustomerservice
•CertifiedandtrainedinAAAComplianceTraining,RPST,TSAAC,Lock-out,PSP, BatteryServiceTraining•Technicalautomotivetraining/certificationandexperience
•ASE(AutomotiveServiceExcellence)certification
Echocardiographer
BerkeleyCardiovascularMedicalGroup-Oakland,CA
May2012toApril2015
•Performingechocardiogramteststoobtainimportantdataaboutpatients
•Lookingatbloodflow,valvefunction,andchambersizetodeterminetheoverall conditionoftheheart•Assistingphysiciansinthediagnosisofpatientswithheart conditions
•Accuratelyrecordingpatientdataandtestresults
•Helpingwithadministrativedutiessuchasschedulingappointmentsorcleaning equipment
CertifiedCardiacTechnician/Echocardiographer
AltaBatesMedicalCenter-Berkeley,CA
March1997toFebruary2012
•Preparedpatients,operatedandassembledhemodynamicandelectrophysiologic equipmentduringdiagnosticandinterventionalprocedures.
•Registeredpatientsbyenteringanticipatedservicedataintothepatientrecord, verifyingmedicalhistory.
•Welcomedpatientstothecardiologysuite,answeringtheirquestions,andresponding torequests.•Supportedphysiciansindiagnosingandtreatingcardiacandperipheral vascularailmentswiththeuseofacatheter.
•Performedelectro-cardiograms(EKGsorECGs)byattachingelectrodestothe patient’schest,arms,andlegs.
•CompletestreadmillstresstestsbyconnectingpatientstoEKGmonitors.
•Completednon-invasiveperipheralvasculartestsbycollectingultrasoundechoesto formascreenimageoftheheartfunction,bloodflow,andcirculation.
•Maintainedasafe,secure,andhealthyworkenvironmentbyfollowingasepsis standardsand•Updatedjobknowledgebyparticipatingineducationalopportunities, readingprofessionalpublications,maintainingpersonalnetworks,andparticipatingin professionalorganizations.•Performedechocardiogramteststoobtainimportantdata aboutpatients
•Examinedbloodflow,valvefunction,andchambersizetodeterminetheoverall conditionoftheheart•Assistedphysiciansinthediagnosisofpatientswithheart conditions
•Accuratelyrecordedpatientdataandtestresults
•Assistedwithadministrativedutiessuchasschedulingappointmentsorcleaning equipment
AssistantFrontandBackOfficeManager
Dr.DavidNelson-Oakland,CA
August1991toSeptember1997
Firstcontactpatientshadwiththeoffice.
Answered phones,scheduled appointments,ordered and stocked the office,filed,performed urinalysis testing,excellent customer service skills,problem solving,billing out to insurance companies,collectingpayments
Education
2YearTechnicalDegreeinEchocardiography/Certified
CardiovascularTechnician
CityCollegeofSanFrancisco-SanFrancisco,CA
September2006toJune2008
UndergraduateinLiberalArts&Sciences,Elementary
Education
CaliforniaStateUniversityHayward-Hayward,CA
September1992toJune1994
Skills
•Excellentcustomerservice(10+years)
•Verygoodatproblemsolvinginanytypeofsituation(10+years)
•Abilitytocalmandreassurepeopletheyaresafeinacriticalsituation
(10+years)•Automotiverepair
•TowTruckDriver,EmergencyRoadsideAssistance(4years)
•Commercialdriving
•Mechanicalknowledge
•Construction
•Maintenance
•CertifiedCardiacTechnician(10+years)
CertificationsandLicenses
CDL
CCT/Echocardiographer
June2008toPresent
TheCVT/ECHOProgramisafour-semester(two-year)degreeprogramthat trains you inaspecialtyareaofdiagnosticimaging
IfocusedonAdultCardiacUltrasound(Echocardiography),cardiacanatomyand physiology,2DandM-Modeimaging,PW,CWandcolorflowDoppler,cardiac pathologyandmethodsofinterpretation.CVTcoursecontentincludes:advanced rhythminterpretation,exercisestresstesting,cardiacpharmacology,physicsof ultrasound.Thisprogramadmitseligiblecandidatesintoacohorteverytwoyears.
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