Customer Service Virtual Assistant

Janice Enns

Customer Service / Virtual Assistant

Ocala, FL 34472

*******@*****.***

+1-352-***-****

I am interested in an advertised position. I have had many years of customer service experience and would be a benefit to any company.

Authorized to work in the US for any employer

Work Experience

Customer Service / Virtual Assistant / Purchasing Agent Stuff Inc - Brooklyn, NY

June 2021 to Present

Virtual Assistant. Research & recommendations.

Purchasing agent.

Interview Processor

State of Florida Children & Families - Ocala, FL

2018 to 2018

2018

Communicated with customers daily. Interviewed customers regarding State benefits applied for. Input information.

Customer Service

Marion County Animal Services - Ocala, FL

2012 to 2017

Customer Service front counter. Processed adoption paperwork. Processed intake paperwork. General Office.

Appointment Setting.

Accurately processed and invoiced orders to customers. Appointment setting.

Marion County Animal Services, Ocala, Florida

Customer Service, 2012 - 2017

Compiled reports and record, processed intake and adoption paperwork. Education

High school or equivalent

Skills

• Use clear, concise communication skills in conjunction with organizational skills to perform daily duties. Resourceful, energetic, competent, multi-task and results-oriented. Demonstrated ability to meet the needs of patrons, dependable, hard working, reliable, and punctual. Demonstrated ability to meet the needs of patrons, dependable, hard working, reliable, and punctual.

• Demonstrated ability to meet the needs of patrons, dependable, hard working, reliable, and punctual.

• Customer Service

• Data Entry

• Typing

• Clerical Experience

• Administrative Experience

• Phone Etiquette

• 10 Key Data Entry

• Google Docs (2 years)

Assessments

Data Entry — Proficient

February 2020

Entering data quickly and accurately

Full results: Proficient

Conscientiousness — Highly Proficient

December 2019

Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient

Scheduling — Proficient

February 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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