Customer Service Moreno Valley
Resume:
ALICIA
HARRIS
CUSTOMER SERVICE
REPRESENTATIVE
*************@*****.***
Moreno Valley, CA 92557
CONTACT
SKILLS
• Team Collaboration
• Complex Problem-Solving
• Security Practices
• Retail Merchandising
• Client Service
• Customer Service
• Time Management
• Team Leadership
• Friendly and Helpful
Computer Proficiency and Microsoft
Office
•
• Goal Setting
• Multitasking
• Problem-solving skills
• Flexible Hours
• Inventory Control
• Product Knowledge
• Organizational Skills
• Multitasking Abilities
• Time management abilities
• Inventory and Stocking
Committed professional with experience in customer service and sales in the retail industry. Skilled in upselling, cross-selling, and merchandising. Highly organized and detail-oriented with excellent communication skills.
PROFESSIONAL SUMMARY
Sales Associate
Interparums, Riverside, Ca
Fulfillment Lead
Shipbob, Moreno Valley, CA
EXPERIENCE
May 2024 - Present
Process new customer sales orders promptly; verify for accuracy and completeness
•
Identify customer needs, clarify, and research every issue providing favorable resolutions
•
Make recommendations to customers for additional products and services that
• will exceed their expectations and increase sales margin
• Kept work area clean, organized and free of clutter at all times.
• Greeted customers warmly and offered assistance.
• Helped customers find and select products.
• Performed cleaning tasks, keeping store neat and organized.
• Assisted customers with product selection to ensure customer satisfaction. Demonstrated exceptional customer service skills, resolving customer
• complaints efficiently and courteously.
• Handled customer complaints and inquiries in a courteous and efficient manner. Built relationships with potential customers by providing helpful advice on product selection.
•
• Maintained inventory records for restocking purposes. February 2019 - May 2024
• Provided guidance and support to team members in order to meet daily goals. Ensured accuracy of orders prior to shipping by verifying the quantity, product type, and address information.
•
• Coordinated with warehouse staff to ensure timely shipment of products.
• Maintained records of inventory levels, stock movements, and customer orders.
• Organized workflow to ensure all orders were processed accurately and on time. Conducted regular training sessions for new hires on order fulfillment systems
• and procedures.
Fulfillment Lead
Ryder, Moreno Valley, CA
Reorganized teams and workflows to meet changing conditions and company targets.
•
Evaluated associate performance according to company requirements and
• developed improvement plans.
Entered new orders into system and maintained accurate daily logs and permanent records.
•
Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
•
• Accepted, processed and quickly filled orders.
• Talked to customers daily
• Interact with clients, scheduling
June 2016 - July 2018
Developed and implemented comprehensive task management system to
• ensure timely completion of projects.
Submitted project deliverables to clients, consistently adhering to quality standards.
•
• Produced thorough, accurate and timely reports of project activities. Conducted regular performance reviews for employees to identify areas of
• improvement.
• Developed a system for tracking inventory and ordering supplies as needed. High School Diploma
La sierra, Riverside, Ca
EDUCATION
June 2014
Jorge Toribio — Shipbob
Operations Manager
********@*******.***
REFERENCES
Manager
Contact this candidate