Technical Support Data Center
Resume:
ALBERT KARMAN
Naperville, IL 60564-8470
********@*****.***
http://www.linkedin.com/in/alkarman
OVERVIEW
Dell Certified Field Service Technician, desktop systems deployment and support, blade servers, disk arrays, Windows IMACs using SCCM, USB drives and PXE, field technical support, POS deployment, wireless configurations, project and data center operations administration, unit and system testing.
TECHNICAL SKILLS
HARDWARE:
Windows Servers, Disk arrays, PC, MAC, POS, HP e3000 (MPE/iX), VAX Alpha (OpenVMS).
SOFTWARE:
Microsoft Windows 10, Microsoft Office 365, Active Directory, FTP, COBOL, EDI, COGNOS Powerhouse, HP
subsystems, Apple Mac OS X, TechExcel Devtrack, Talisma, ReadSoft Invoices, Veritas NetBackup, Ramco
VirtualWorks, SharePoint, SQL, Unix/Linux, Bartender.
PROFESSIONAL EXPERIENCE
MINGLEWOOD SERVICES, NAPERVILLE IL
July 2008-current
Owner
FIXIT Computer Services, Naperville IL
Home and SMB IT services including unparalleled desktop and server attitude adjustments.
Enterprise software implementation for automotive services client, creating additional billable hours.
Improvements to existing Windows based servers and networks postponing hardware upgrades.
CORPORATE AMD CLIENT ASSIGNMENTS HAVE INCLUDED:
MARMON RETAIL HOME IMPROVEMENT PRODUCTS, Crothersville IN
January 2015-October 2015
Full time onsite operations support for desktops, faxes, connectivity and custom HP3000 ERP application using barcode interfaces.
Monitor and support shop floor software.
Converted data streams and printed reports to user-friendly formats.
Provided support for ongoing EDI end-to-end solution.
FIELD TECHNICAL SUPPORT, Chicago IL/New York NY
October 2012-December 2014
Preferred vendor at client companies for national outsourcing solution providers.
Contracts have included Windows 7 SCCM deployments, break/fix, re-imaging, Level 1 and 2 remote and on-site support, HP3000, POS and printer maintenance and repairs.
PREFERRED MEAL SYSTEMS, Berkeley IL
January 2012-September 2012
Project lead for automated ordering and invoicing enhancement to Ramco VirtualWorks.
First-line support for FTP retrieval, submission and processing of order and invoice files.
Administered testing and phased implementation for national suppliers.
VALTECH/ALCATEL-LUCENT, Naperville IL
June 2011-August 2011
Operational support analyst for 24/7 global data center.
Monitored data backup and recovery utilizing Veritas NetBackup.
Phone support for off-shore business units.
Achieved improvements in process flows.
Successfully executed planned disaster recovery events.
HIGHMARK BLUE CROSS/BLUE SHIELD, Pittsburgh PA
July 2010-September 2010
Migration of 3rd party employee benefits administration application to corporate in-house environment.
Extensive use of COGNOS Powerhouse PDL to define and build new files for schema.
Developed COGNOS Powerhouse QUICK screens for real-time data transmission and validation.
Created fault-tolerant data extract using COGNOS Powerhouse QUIZ, QTP and FTP.
Quality control team lead for data import/export involving extensive unit and system testing.
LIA SOPHIA, Wood Dale IL
June 2002-April 2008
Analyst
Provided level 1 and level 2 supports for over 20,000 field representatives.
Collaborated with developers on a hosted web order entry, shipping, billing and sales reporting system.
Dashboard management reports developed using COGNOS Powerhouse QUIZ and QTP.
Identified project dependencies, assumptions and prerequisites.
Project lead for secure online credit card processing. Collaborated with JPMorgan Chase, Paymentech and web developers creating processes triggered by return codes. Deployment significantly decreased activity related to non-approved transactions.
Provided QA/QC environment for robust testing environment resulting in fewer test cycles.
Deployed promotional and seasonal price changes for website.
Implemented online sales reports allowing quicker real-time views to sales force.
Consulted on customized online store. Guests unable to attend live product demonstrations were able to order providing for higher show sales.
Performed telecom expense review, resulting in annual savings in excess of 40%.
US FREIGHTWAYS/USF WORLDWIDE, Chicago IL
Level 1 and level 2 support resource on WMS application developed in COGNOS Powerhouse for procurement and receiving, QC inspection, customs clearance and freight forwarding logistics services for international oil and mining clients.
Configured and deployed ODBC web access to real-time legacy shipping data.
Documented operations and disaster recovery processes.
ADMINISTRATIVE MANAGEMENT GROUP, Arlington Heights IL
Data center manager and analyst for benefits administration service using custom application.
Gathered requirements for system enhancement project for scheduled upgrades to existing systems.
Provided as-needed analysis and development resources using Cognos Powerhouse products.
Created and administered Q/A testing for all application modifications.
EDUCATION
Bachelor of Arts, State University of New York at Buffalo, Buffalo, NY
Diploma Program in Computer Technology, New York University, New York, NY
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