Customer Service Assistant Manager
Resume:
JACQUELINE HUGHES
J
**** * **** *****, **********, Arizona, 85258
******************@*****.***
Dedicated and personable professional with over 20 years of experience in customer service and cashier roles. Proven ability to enhance customer satisfaction through effective communication, problem-solving skills, and a strong commitment to delivering exceptional service. Adept at handling high-volume transactions, managing cash registers, and maintaining accurate financial records. Skilled in resolving customer issues with a calm and positive demeanor, ensuring a seamless and enjoyable shopping experience. Demonstrates strong attention to detail, organizational skills, and a collaborative approach in fast-paced environments. Committed to contributing to team success and driving customer loyalty through high standards of service excellence
WORK EXPERIENCE
Cashier
06/2015 to 09/2019
Geyers/Hawkins
Ashland, Ohio
Accurately process sales transactions, including cash, credit, and debit payments. Ensure all transactions are recorded correctly in the point-of-sale (POS) system. Transaction Processing:
Provide exceptional service by greeting customers, answering their questions, and addressing any concerns or issues promptly and professionally.
Customer Service:
Manage cash drawers, perform cash counts, and ensure that all cash and receipts are accounted for at the beginning and end of each shift.
Cash Handling:
Sales Assistance: Assist customers with purchases, offer product recommendations, and upsell when appropriate. Scan items quickly and accurately, bag merchandise, and handle returns and exchanges according to company policies.
Product Management:
Keep the checkout area clean, organized, and stocked with necessary supplies. Ensure that all merchandise is properly tagged and displayed.
Maintaining Checkout Area:
Adhere to company policies and procedures, including those related to security, cash handling, and customer privacy.
Compliance:
Work collaboratively with team members to ensure smooth store operations and provide support as needed.
Team Collaboration:
Assistant Manager
04/2010 to 05/2015
KFC
Ashland, Ohio
Assist the Manager in overseeing daily operations to ensure smooth and efficient business processes. Monitor and manage workflow, staffing, and resource allocation. Operational Oversight:
Support, train, and motivate staff to achieve high performance standards. Provide guidance, conduct performance reviews, and address any personnel issues. Team Leadership:
Ensure exceptional customer service by addressing customer inquiries, resolving complaints, and implementing strategies to enhance the overall customer experience. Customer Service:
Contribute to achieving sales targets and operational goals. Analyze sales reports, monitor key performance indicators (KPIs), and implement strategies to drive business growth. Sales and Performance:
Oversee inventory control, including stock levels, ordering, and merchandise presentation. Ensure accurate inventory records and minimize loss through effective management. Inventory Management:
Assist with administrative tasks such as scheduling, payroll, and reporting. Maintain accurate records and documentation related to operational activities. Administrative Duties:
Ensure compliance with company policies, procedures, and regulatory requirements. Implement health and safety protocols and address any compliance issues promptly. Compliance:
Identify and resolve operational challenges, implement solutions, and recommend process improvements to enhance efficiency and effectiveness. Problem-Solving:
Cashier
12/2009 to 03/2010
Circle K
Ashland,Ohio
Assist the Manager in overseeing daily operations to ensure smooth and efficient business processes. Monitor and manage workflow, staffing, and resource allocation. Operational Oversight:
Support, train, and motivate staff to achieve high performance standards. Provide guidance, conduct performance reviews, and address any personnel issues. Team Leadership:
Ensure exceptional customer service by addressing customer inquiries, resolving complaints, and implementing strategies to enhance the overall customer experience. Customer Service:
Contribute to achieving sales targets and operational goals. Analyze sales reports, monitor key performance indicators (KPIs), and implement strategies to drive business growth. Sales and Performance:
Oversee inventory control, including stock levels, ordering, and merchandise presentation. Ensure accurate inventory records and minimize loss through effective management. Inventory Management:
Assist with administrative tasks such as scheduling, payroll, and reporting. Maintain accurate records and documentation related to operational activities. Administrative Duties:
Ensure compliance with company policies, procedures, and regulatory requirements. Implement health and safety protocols and address any compliance issues promptly. Compliance:
Identify and resolve operational challenges, implement solutions, and recommend process improvements to enhance efficiency and effectiveness. Problem-Solving:
SKILLS
Customer Service - 10+ years
Assistant Manager - 2 years
EDUCATION
Ashland University
Other
Business Finance, Marketing, Business Law, Computer Concepts, Accounting Ashland, Ohio
02/2017 to 06/2017
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