Operations Coordinator

RICKY NGUYEN

SAN FRANCISCO, CA 415-***-**** Email: ***********@*****.***

Qualifications

Possesses excellent computer proficiency with MS Office: Word, Excel and Outlook.

Proficient in Salesforce with experience in maintaining records, creating reports, and managing workflows.

Proven ability to manage and maintain a database of customers, leads, and opportunities in Salesforce.

Proven ability to work in a fast-paced and often ambiguous work environment.

Excellent time management and organization skills, attention to details, and ability to multi-task.

Results-driven professional with excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers.

Experience

California Society of CPAs June 2019 – March 2023

Learning Operations Coordinator/Partnerships

Monitored partner customer registrations and provided registration reports as needed.

Provided credit reconciliation reports to partners.

Executed product phase outs/cancellations and rescheduling.

Gathered files from partners and assembled materials for partner program broadcasts and rebroadcasts; uploaded for distribution.

Coordinated technical reviews, managed payment to reviewer and acted as contract reviewer.

Acted as onsite administrator for in-person seminars and conferences.

Processed invoices and assisted with large group registrations.

Supported maintenance of Standard Operating Procedures (SOPs) for Learning and Partnerships department processes in Salesforce.

provide training and support to team members on how to effectively use Salesforce for their day-to-day operations.

Heartblaster Clothing January 2018 – June 2019

Marketing Web Developer (Freelance)

Maintain Shopify website / Layout / Plugins / SEO / Google Analytics & Marketing Analytics.

Create custom pages using HTML and CSS.

Applying design principles to create banner ads, edit marketing assets, and flyers using Photoshop / Lightroom / Illustrator / InDesign.

Omada Health January 2018 – August 2018

Support Specialist

Resolve email and phone cases swiftly and efficiently, to delight customers daily through Zendesk.

Google, Inc. September 2015 – August 2017

Project Support Specialist (Contractor)

Managed a high-volume operational workload effectively within a deadline-driven environment.

Worked cross-functionally with global team members (Business Development, Marketing, Legal, Engineering, Customer Service) to launch 150+ marketing offers for 20 countries for our premium partners (e.g. Netflix, HBO, Spotify, Hulu, etc.)

Provided timely responses for all internal and external partner inquiries on all projects.

Managed end-to-end process of Chromecast/Google Home device giveaway project targeting 1,500 strategic industry influencers for 15 countries.

Nurtured ongoing relationships with multiple vendors, monitored all aspects of vendor work, and ensured that deadlines were met.

Used Adobe Photoshop to edit/create banner ads for Google Home app marketing offers.

Utilized MS Excel pivot tables, V-lookups to analyze data, perform forecast, utilization rate, and reconciliations.

Reviewed incoming developer apps to maintain 98% compliance in Google Cast policy.

Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability.

Jobvite May 2015 – July 2015

Lead Development Representative II

Used Salesforce.com to pass qualified leads to the sales organization.

Helped with list building and other research projects

Outbound email and phone calling to qualify marketing leads.

Maintained call volume of 40 with the intent to qualify new businesses.

Worked with Central Territory.

VisiStat January 2015 – April 2015

Sales Development Representative

Daily prospecting for generating new leads.

Cold called companies and educating sales and marketing teams about VisiStat.

Maintained call volume of 50-70 with the intent to qualify new businesses.

Negotiated terms of business with clients to achieve win/win results.

Logged daily activity into CRM.

Accellion October 2014 – December 2014

Sales Development Representative (Contractor)

Contacted prospects through inbound/outbound calls.

Worked with APAC territory.

Maintained call volume of 40-80 per day with intent to qualify leads and create pipeline growth.

Managed and maintained all prospecting activity in Salesforce.com.

Conducted high-level conversations with senior executives.

Created personalized emails to engage targeted accounts.

Provided exceptional customer service to inbound inquiries.

Education

San Jose State University

B.A. Child and Adolescent Development

City College of San Francisco

A.A. Transfer Associate Degree

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