Customer Service Representative
Resume:
Experience
Thrive Causemetics
Customer Service Representative/Sales, Remote
Provided exceptional customer service by assisting customers with placing orders, exchanges, and returns Helped customers access their accounts and resolve any account-related issues Responded to customer inquiries through various channels such as emails, phones, live chats, and text messages Demonstrated strong communication skills in addressing customer needs and concerns Collaborated with team members to ensure seamless customer service experience Maintained a positive attitude and professional demeanor at all times Maximus Health Services
Customer Service Representative, Remote
04/2021 - 07/2021
Provided exceptional customer service by assisting clients in finding the nearest Covid vaccination center Scheduled appointments for the vaccine using Amazon WorkSpace to ensure efficient service delivery Addressed Frequently Asked Questions regarding the vaccines to ensure clients were well-informed and satisfied Demonstrated strong communication skills in interacting with clients and providing necessary information Managed client appointments effectively to ensure a smooth and organized process DEO Re-Employment Services
Customer Service Representative, Remote
11/2020 - 02/2021
Provided excellent customer service by assisting clients with applying for unemployment benefits Ensured clients had access to their benefits and retrieved necessary forms Addressed client inquiries and resolved issues promptly Demonstrated strong communication skills in answering Frequently Asked Questions Apple
Customer Service Representative, North Lauderdale, FL 02/2020 - 08/2020
Provided exceptional customer service by assisting customers with resolving issues related to their Apple devices Facilitated the ordering process for customers and scheduled appointments at Apple stores Demonstrated strong problem-solving skills and technical knowledge to address customer concerns Maintained a positive and professional attitude while interacting with customers Collaborated with team members to ensure efficient resolution of customer inquiries Virtuox, Inc.
Customer Service Representative, Parkland, FL
09/2017 - 01/2020
Provided exceptional customer service through inbound and outbound calls Educated patients on at-home sleep tests prescribed by their doctors Updated insurance information accurately
Processed payments using QuickBooks
Resolved customer inquiries and issues effectively Demonstrated strong communication skills in a fast-paced environment Samaria Solomon
Margate, Florida / ********.*******@*******.*** / 954-***-**** Sitel
Fraud Specialist, Pompano Beach, FL
02/2016 - 09/2017
Provided exceptional customer service to assist customers with potential fraud on their accounts Identified and resolved fraudulent transactions promptly Collaborated with customers to ensure their accounts were secure and protected Utilized effective communication skills to address customer concerns and provide solutions Vector
Receptionist/Office Assistant, Fort Lauderdale, FL 05/2015 - 02/2016
Scheduled interviews for potential employees
Answered phone calls
Assisted management with all customer service needs Maintained a high level of customer service at all times Managed front desk activities and ensured a welcoming environment for visitors Handled inquiries and provided information to clients and customers Updated and maintained office records and files
Coordinated office tasks and assisted with administrative duties Kohl's
Sales Associate, Plantation, FL
05/2013 - 01/2015
Provided exceptional customer service by assisting customers in finding products they need and want Maintained cleanliness and organization of the sales floor Collaborated with manager to ensure smooth operations Demonstrated strong communication skills with customers Skills
Computer skills, Customer service, Communication skills, Sales, Computer literacy, Time management, Leadership, Organizational skills, Typing
Education
Marjory Stoneman Douglass, Parkland, FL
05/2015
High School Dipolma
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