Customer Service Assistant Manager

PROFESSIONAL EXPERIENCE

Assistant Manager, **/***3 to 03/2022

US Bank - Fullerton

Banker, 03/2005 to 08/2013

US Bank - Fullerton

Teller, 02/2000 to 03/2005

Downey Savings - Fullerton

Front End Supervisor, 05/1998 to 02/2000

Home Depot - Whittier, CA

Bartender, 01/1996 to 05/1998

Olive Garden - Whittier, CA

CONTACT

Address: Long Beach, CA 90804

Phone: 714-***-****

Email: ******.*******@*****.***

PROFESSIONAL SUMMARY

Experienced banker with years of experience in

customer service, cash handling, and transaction

management. Known for attention to detail, a friendly demeanor, and a strong work ethic, I'm eager to bring my skills to a new role.

SKILLS

LESLIE PARRINO

Helped with planning schedules and delegating assignments to meet coverage and service demands.

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• Established team priorities, maintained schedules and monitored performance. Managed daily branch activities for optimal performance, ensuring compliance with banking regulations.

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Observed, coached and developed bankers in support of reaching performance objectives.

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Processed loan applications efficiently, leading to higher rate of successful approvals and customer satisfaction.

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• Calculated fees due, interest and change for customer transactions.

• Handled various accounting transactions.

• Opened, closed, and updated accounts for customers.

• Maintained friendly and professional customer interactions.

• Balanced teller drawers and ATM cash.

• Processed customer transactions promptly, minimizing wait times. Assisted customers with account inquiries, resolving issues promptly and professionally.

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Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.

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Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.

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Managed inventory levels at checkout, ensuring that high-demand items were always available.

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• Served high customer volumes during special events, nights, and weekends. Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

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Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

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• Customer Relations

• Money Handling

• Task Prioritization

• Good Judgment

• Professional and Courteous

• Organizational Skills

Contact this candidate