Customer Service Representative

JS

JORDYN SEMIEN

************@*****.*** 713-***-**** Cypress, TX 77429

Enthusiastic Assistant motivated to work with patients, families and care teams efficiently. Friendly, adaptable, and collaborative professional successful devising satisfying solutions to complex problems. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.

Verbal and Written Communication

First Aid and Safety Training

Customer Relations

Microsoft Office

Collecting

Adaptability

Time Management

relationship building

patient monitoring

compassionate care

team development

CLUB REWIND/ CYPRESS FAIRBANKS

ISD

Classroom Management

01/2024 - Current

Classroom Management

Creating Lesson Plans

Monitoring and keeping children safe

Walmart Brenham, Texas

Customer Service Representative

08/2023 - 12/2023

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information

Kroger Houston, Texas

Customer Service Representative

01/2023 - 08/2023

Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients Responded to customer requests for products, services, and company information

Exhibited high energy and professionalism when dealing with clients and staff

Helped customers locate products and checked store system for merchandise at other sites

Managed returns, exchanges and refunds in accordance with store policy Rotated stock and restocked shelves to maintain product availability and store appearance

Home Health Services Cypress, TX Improved patient satisfaction by responding promptly to call lights and Summary

Skills

Experience

Patient Care Assistant

02/2022 - 12/2022

addressing needs or concerns

Enhanced patient comfort by providing compassionate and attentive care Contributed to a safe and hygienic environment by maintaining cleanliness of patient rooms and common areas

Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes

Blinn College Brenham, TX

Applied Science

Education and Training

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