General Manager Customer Service

LIDIA N.CONTRERAS

Bakersfield, CA ***** 661-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Versatile individual plans, directs and coordinates overall operations of organization. Well-rounded and direct leader successful in building relations with clients and peers. Familiar with budget management and financial principals. Strengths in customer service, time management. and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Ready to apply my expertize in any field.

SKILLS

• Business Administration • Workflow Planning • Business Development

• Customer Retention • Quality Management • Distribution Management

• Operations Oversight • Expense Control • Customer Relationship Management

• P&L Management

EXPERIENCE

General Manager /Owner May 2018 - March 2024

Grill'N Burgers Bakersfield, CA

• Deployed solid budget control strategies to achieve revenue and profit targets.

• Scheduled staff shifts to adequate capacity for ideal operations.

• Organized staff schedules to maximize financial results.

• Held teams accountable to rules and regulations for safe, consistent service. General Manager June 2006 - December 2017

Johnny Rockets Bakersfield, Ca

• Tracked trends and aligned strategies to improve business operations..

• Planned strategies to achieve profitability, guest satisfaction and employee retention objectives.

• Acquired expertise to open my own business.

Assistant Manager May 1999 - May 2005

Johnny Rockets Bakersfield, CA

• Maintained operational performance with skillful execution that granted me a promotion to General Manager. Assistant Manager August 1996 - January 1999

Pizza Hut North Hollywood, CA

• Supported senior managers with day-to-day operational requirements. General Manager March 1992 - June 1996

KFC Los Angeles, CA

• Upheld brand quality standards across all service levels. EDUCATION

Manual Arts High, Los Angeles

Restaurant Management Training

Vision One, Newport Beach

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