Customer Service Tech Support
Resume:
Jack D. Suenram
NE **114
********@*****.***
OBJECTIVE
My objective in presenting this resume is to obtain employment with an established employer in a competitive field. I have a high level of customer service expertise and well developed problem-solving skills. These attributes ensure both client and employer satisfaction.
PROFESSIONAL EXPERIENCE
Charles Schwab, Broker. May 2023 to present.
Cox Communications, Tech Support Troubleshooter.
05/02/2017 to May 2023.
Telephone, cable, internet, and application troubleshooting.
Gallup, Primary Tracker,
05/01/2014 to 5/01/2017
Responsible for gathering data on Gallup's primary accounts, telephonically and through focus groups/surveys.
EdSoup, College Search Advisor.
05/01/2010 to 05/01/2014
Responsible for advising students about college choices and setting up interviews.
Community Based Civilian Recruiter, U.S. Army
02/09-05/09 and 03/07-03/08
Working as a Department of Defense Contract Recruiter, through the subcontractors Serco and MPRI. Worked under the direct supervision of the U.S. Army in Salt Lake City. Served as the Army's civilian liaison to the University of Utah in a partnership program I developed and implemented.
Tactical Control Officer, Captain (Retired) U.S. Army
02/1982-01/1992
Officer in Charge of HAWK missile site for the army in Germany. Responsible for managing air battle in assigned area of operations with a 40 man missile crew. Served as Executive Officer for a HAWK battery consisting of 150 people. Served as primary air battle trainer for a HAWK battalion comprised of 600 people.
EDUCATION
Pittsburg State University, Pittsburg, KS B.A., M.A. History
REFERENCES
Dave Madsen
Supervisor, Edsoup
Brian Ayers, Gallup
Russ Jewett Associate Athletic Director
Pittsburg State University
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