Trainer

Kelly H. Ladd

**** ********* ***** ****: 770-***-****

Suwanee, GA 30024 *******@*******.***

Skills: Trained teaching expert in the following software packages:

! MS Project

! Word

! Excel

! Windows

! Outlook

! Access

! PowerPoint

! Visual Basic for Excel

! Act!

! Visio

Attributes: ! Microsoft Office User Specialist Expert certification

! Creative, enthusiastic and committed to professional excellence

! Excellent organizational, communication and interpersonal skills

! Exceptional presentation and public speaking skills

! Effective working individually and as a cooperative team member Experience:

08/02 – Present Stay At Home Mom

• PTA Volunteer

• Church Auxilary Leader

• Award winning filmmaker and writer

06/01 -- 08/02 Independent Contractor

Trainer/Course Development Editor

• Trainer/Developer for Federal Reserve proprietary classes

• Editor for Home Depot new hire training classes

• Assistant Developer for BellSouth training classes

• Desktop applicatios trainer for various companies

• Wrote automated merge functions for ChoicePoint

08/00 – 12/02 Netrail, Atlanta GA

Training Administrator

• Managed training for the entire company

• Assessed training needs for company

• Conducted all desktop application classes

• Monitored training for new hires

• Coordinated and conducted training of proprietary software

• Trained MS Project and Project Management concepts

• Avid user of MS Project to create Project Plans and Reports

• Maintained relationships and interfaced with vendors

• Developed and streamlined processes for inter-departmental procedures

• Coordinated maintenance schedules with engineers 10/99 - 8/00 Mindspring/Earthlink, Atlanta GA

Security Team Administrator

• Manager of Network Security Department personnel

• Coordinated Travel for Security Team

• Responsible for hiring, review & assessment of team members

• Represented network security team in executive meetings

• Monitored Human Resource issues for Security Team

• Responsible for expense reports

Page Two Kelly Ladd 770-***-****

*******@*******.***

Mindspring/Earthlink continued

Network Department Administrator

• Monitored training by Engineers for NOC employees

• Represented Network Engineering at meetings

• Created MS Project charts for web page

• Followed up with Network Engineers on task completion

• Documented Network Engineer meetings and responsibilities

• Worked with HR department to bring new Engineers on board

• Ordered new equipment for Department

04/98 - 10/99 ExecuTrain of Atlanta, Atlanta, GA

Training Specialist

• Provided training for clients on a wide variety of software applications

• Trained desktop and proprietary applications

• Utilized standard and custom courseware

• Consistently among the highest ranked instructors each month

• Ranked among the top 75 instructors nationally within the company

• Instructor for a national rollout of proprietary software

• Provided consulting and instructor services for multiple clients

• Conducted needs assessment and one-on-one training 10/95 - 04/98 Ed Castro Landscape, Inc., Roswell, GA Office Manager

• Invoiced and tracked all accounts receivable

• Trained employees on all software programs

• Developed templates for employee use

• Implemented company database program

• Developed, merged, and produced direct response letters

• Responsible for backing up and maintaining network 04/91 - 09/95 Hemmings, Birkholm & Grizzard, Los Angeles, CA Account Coordinator, Media Department

• Responsible for client name rental fulfillment

• Produced response analysis reports

• Created advertisements for Yellow Pages

• Created various and complex spreadsheets, graphs, and tables

• Cleared rental names for client use

Hemmings, Birkholm & Grizzard, Los Angeles, CA

Secretary, Commercial Department

• Responsible for all incoming phone calls for the Department

• Created proposals, letters, charts and graphs

• Coordinated schedule for executives

• Arranged travel for executives

• Responsible for all expense reports

• Responsible for all faxing, filing and coping

Brigham Young University 1981-1984. Completing via distance learning now. References available upon request

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