Customer Service Representative
Resume:
Geannie Martin
Fort Worth, TX
***************@*****.***
OBJECTIVE:
As a customer service representative, I bring versatility and a proven track record of delivering exceptional service standards to high-level customer accounts. My unwavering customer support attitude and persuasive language skills allow me to build trust with clients and deliver top-notch service. I take pride in going the extra mile to ensure customer satisfaction, and I am confident that I can provide the same level of excellence to your organization.
EXPERIENCE:
SiriusXM, Irving, TX- Response Specialist, January 2017- Present
● Responded to inbound telematics and landline calls from customers
● Used logic and reasoning to identify and resolve issues that may impede quality service delivery.
● Handled incoming calls from customers regarding subscription status, renewal, and cancellation to maximize subscriber retention.
● Identified and assessed customers' needs based on interactions.
● Took accountability and resolved customer issues and followed when appropriate.
● Utilized tools and resources on every call and reviewed customer account information to make appropriate product and service recommendations to customers Arlington Heights Health and Rehab - Fort Worth, TX- Certified Medication Aide, August 2016 - January 2017
● Prepared and administered medications to residents on assisted living and memory care floors
● Supervised medication resident self-administration or performed medication reminders
● Accessed Medication Administration Record (MAR) to verify the right person, drug, dose, route, and time against the resident’s record
● Appropriately documented vital signs, interventions, or other pertinent data related to medication administration
● Maintained resident confidentiality
● Reported any issues to the supervising nurse
Reliable Refunds Fort Worth, TX-
Tax Consultant, December 2013- April 2015
● Meet with clients and discuss their financial details and taxable income
● Identified potential deductions a client may be entitled to
● Prepared clients' tax returns and offering the lowest obligation possible for the client
● Assisted with complex tax considerations, such as rental properties and capital gains
● Minimized tax liability in retirement or planning for events
● Advised on major life events and their tax implications, such as inheritance, marriage or divorce, and the birth of children
● Made suggestions to clients to improve their tax filing or simplify the process, such as making estimated payments throughout the year
Kindred Transitional Care And Rehabilitation Fort Worth, TX - Certified Nursing Assistant, November 2011 to May 2014
● Bathed and dressed residents;
● Delivered food and assisted residents in eating, if needed;
● Took vital signs;
● Repositioned residents who are bedridden;
● Provided and emptied bedpans;
● Lifted residents into beds or wheelchairs;
● Answered resident calls;
● Examined residents for bruises, blood in the urine, or other injuries/wounds;
● Cleaned and sanitizing resident areas; and
● Changed bed sheets and restocked rooms with necessary supplies.
● Served as a conduit between patients nurses and doctors and recorded and communicated all issues to medical staff.
American Home Mortgage Irving, TX-
Inbound Customer Service Rep, March 2008 to November 2011
● Provided accurate and appropriate information in response to customer inquiries.
● Demonstrated mastery of customer service call script within specified timeframes.
● Addressed customer service inquiries in a timely and accurate fashion
● Maintained up-to-date records at all times
● Developed effective relationships with all call center departments through clear communication.
● Ran reports and supplied data to fulfill customer report requirements.
● Built customer loyalty by placing follow-up calls for customers who reported product issues.
● Properly directed inbound calls in phone queues to improve call flow. EDUCATION
● Windham School District 2021-2022
● Certified Nursing Assistant Certificate-August 2004
● Certified in Grounding and Bonding
● Certified RV Level 1 Specialist
● Certified Medication Aide March 2015 Certified Medication Aide
● Wardlaw Claims Services - Waco, TX September 2017
● Titled Adjuster 101 - a certificate of completion
● C-Tech Certifications
● Certified energy management
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