Systems Engineer Ii

Experience

Systems Engineer II

November **** - January 2024 interlaced.io San Diego, CA

SSO app configuration with OneLogin and Okta

Account on-boarding and off-boarding using Google Workspace, Microsoft 365, Okta and OneLogin

End-point security with DNS Filter, SentinelOne, IronScales End-point backups using Comet Backup, Cove, and Backblaze DNS configuration with DMARC/DKIM/SPF

End-user support for largely Apple focused clients Light scripting using PowerShell and Bash

Deploying software and policies using MDM

Business and Technical Systems Analyst II

November 2019 - March 2022 University of California San Diego, San Diego, CA End-user support for staff side of colleges and Athletics / Recreation. Part of a team of 16 people supporting 5000 users

Built out JAMF instance following existing department standards. Packaged and updated a variety of software for user installation using Autopkg and JAMF Composer / Admin. Reduced set up time for new Macs from hours to less than an hour

Active Directory user and group administration. Created new user accounts and groups, and added / removed users from groups to provision access to network services

Used Zoom / Teams / LogMeIn Rescue for remote user support Built new Apple and Dell / Lenovo desktops and laptops using JAMF and SCCM End User Computing Analyst

• 12/2007 - 7/19 - San Diego Zoo Global, San Diego, CA

• Main desktop-support person for the San Diego Zoo Safari Park. *******@***********.***

CAMERON GARY

• Main Macintosh support person for San Diego Zoo Global.

• Responsible for creation and maintenance of Windows Virtual Machines for use by Macintosh users.

• Responsible for day to day support of a wide variety of users, from retail shops, to scientists at the Institute for Conservation Research and veterinarians at the Harter Hospital.

• Managed fleet of approximately 150 Macintosh computers using Apple Remote Desktop. Set up and deployed new Windows and Macintosh computers. Installed and troubleshot software. Corrected performance issues. Helped with transition from Windows XP to Windows 7 / Windows 10. Travelled to San Diego Zoo Global work sites in Hawaii and Las Vegas. Desktop Support Analyst

1/1998 - 12/2007 San Diego Data Processing Corporation, San Diego, CA Acted as Desktop Lead, assisting fellow technicians in improving their skills. Responsible for day to day support of end-users in a Microsoft Windows and Office, Novell GroupWise environment. Assisted in inventory process. Responded to printer problems, including print quality issues. Helped end- users with digital cameras, scanners, Adobe PDF creation. Took the initiative to create end-user documentation and tutorials

1/1998 - 4/1999 Staffing Innovations, San Diego, California Desktop Support Technician

9/1996 - 1/1998 DNA Comp, San Diego, California

Responsible for day to day support in a fast-paced biotech company with a Macintosh, Windows and UNIX environment.

Education

Northern Arizona University, Flagstaff, Arizona, BA, History, 1992 Certification

A+, Network+, Security+, Apple Certified Support Professional 10.14, Mac Integration Basics 10.13, Apple Device Support, JAMF 100 Skills

Excellent at troubleshooting complex problems

Interfaces effectively with users: Good at listening to users and understanding their needs. Skilled at explaining technical concepts to users. Calm and patient with users. Works well in both team settings and independently. Personal Projects

Built an ESXI server using an Intel NUC. Created several Linux VMs running Pihole, Plex, Samba /NFS, PostgreSQL / MySQL, and Windows 10. Monitored all VMs using CheckMK, and deployed software to Macs using Munki.

Contact this candidate