Customer Service Representative
Resume:
Samantha Gonzales
*** * ****** ** *** **-***, Riverside CA 92507 909-***-**** *.*************@*****.***
Profile
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detailed-oriented. Friendly Customer Service Representative ready to resolve any problem.
Experience
CUSTOMER SERVICE REPRESENTATIVE SPECTRUM DECEMBER 2014-PRESENT
·Delivered fast and friendly service to handle questions and service complaints.
·Handled customer inquiries, payments and service requests.
·Documented, researched and resolved customer service issues.
·Met personal, team and company goals in customer service environment.
·Managed customer calls efficiently in a fast-paced call center environment.
·Built trusting relationship with customers to better understand needs.
·Addressed and resolved customer concerns and complaints.
·Managed difficult customer situations with professionalism and empathy.
·Maintained customer records by updating account information in database.
·Processed orders, prepared correspondences, and completed required documentation.
·Documented all call information according to standard operating policies and procedures.
DATA ENTRY/COURT RUNNER AMERICAN LEGAL SUPPORT SERVICES
JUNE 2007-NOV 2014
·Submitted various types of documents to the courthouse.
·Recorded the incoming and outgoing files from various clients.
·Followed up on unresolved cases to keep customers informed of progress towards solution.
Education
HIGH SCHOOL JUNE 2006 JOHN W NORTH HIGH SCHOOL, RIVERSIDE CA
Skills & Abilities
·Technical Support
·Multitasking
·10-Key
·Payment and Paperwork Processing
·Customer Education
·Problem Solving
·Appointment Scheduling
·Data Entry
·Calm Demeanor
·Research
·Attention to Detail
·De-Escalation Techniques
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