Customer Service Information Technology

JOHN BRIAN PEPLE

Winston-Salem, NC ***** • 336-***-**** • ******@*****.***

PROFESSIONAL SUMMARY

An accomplished, award-winning, and talented professional with a comprehensive background in leadership, information technology, network engineering, and systems administration. Implements software / hardware solutions in working environment. Delivers projects ahead of deadline and under budget. Learns new applications, performs complex problem solving, and troubleshoots. Provides outstanding customer service, support, success, and satisfaction. Establishes, cultivates, and manages productive relationships.

Additional Technical Competencies / Managerial Skills

Microsoft Windows

Active Directory

DNS / DHCP

Microsoft Server Clustering

Exchange 2007

Gmail-Google Workspace

DUO MFA

Symantec’s Enterprise Vault

Support Cisco’s UCS Blade Servers

HP’s agent less network monitoring SiteScope

Cisco’s Ironport Secure Email Appliance

VMWare ESXi 6.5 ESXI 7.0

VMWare VCenter 6.0 and 7.0

Disaster Recovery

Dell IDPA 4400 / Dell Unity 300 and 480

Dell FX2 Chassis and Blade Servers

Cisco 9600 switches

Dell VXRail VDI Environment with Horizon 7

Fortinet Firewall

SonicWall Firewall

Cisco Cloud Phone System

Avaya Premise Phone System

● Leadership / Mentor

● Initiative / Motivated

● Performance-Focused

● Analytical / Accurate

● Solution-Oriented

● Engaging / Enthusiastic

● Exemplary Communicator

● Reliable / Detailed

● Committed to Excellence

PROFESSIONAL EXPERIENCE

Actuarial Management Resources 2012 – June 2024

Senior Systems Administrator

Supports / maintains the server hardware and operating systems on 15 - 20 servers for this actuarial consulting firm that also develops administrative systems. Supports 50-100 workstations and deployed 50+ workstations so customer service agents can work remotely. Researches, suggests, and deploys hardware / software. Purchase manager for any computer software and hardware. Served as lead on implementing the Dell VXRail virtual desktop environment, installing on the Unity 380 SAN in the VMware environment, and installing the Unity 400 SAN in the VMware environment.

Assisted with implementing the Cisco core infrastructure network.

Upgraded VMWare and Vcenter from 6.0 to 7.0 and upgraded hardware in the VMware cluster.

Implemented a Disaster recovery environment to Tier Point in Charlotte, NC.

Provided desktop and server support to 50 - 80 users.

Manages Cisco Phone System.

Thomas Built Buses • High Point, NC 2011 – 2012

Senior Systems Administrator

Supported / maintained the server hardware and operating systems on 85-100 servers for the firm that built driver and maintenance-friendliness, safety, and comfort into every bus. Deployed, supported, and maintained software solutions and upgrades. Researched hardware / software solutions to improve efficiency in infrastructure operations. Led on implementing VMware cluster hosting Citrix environment used by dealers to sell buses nationwide. JOHN BRIAN PEPLE Page 2

Assisted implementation of Cisco UCS blade servers with a fabric interconnect and extenders for rack mount servers.

Configured EMC VNX, implemented drive raids, setup luns, and zoned fabric switches for connectivity. Republic Mortgage Insurance Company • Winston-Salem, NC 1998 – 2011 Increased Responsibilities to Network Server Engineer (2000 – 2011) Provided support / maintenance on server hardware and operating systems on 250 servers for this independent national provider of private mortgage insurance. Deployed / troubleshot in-house developed software, during hours or after hours. Researched new solutions to improve manageability and efficiency. Screened solution providers for spam filtering. Ensured strong solution and deployed Enterprise Spam filtering software, eliminating the spam issue and increasing efficiencies on this three-month project. Provided support and resolved issues for four satellite offices. Deployed secure email solution (Cisco Ironport) and set up TLS security and encryption testing with client customers. Upgraded email servers from Exchange 5.5 to 2003. Assisted upgrading from Exchange 2003 to Exchange 2007, ensuring smooth and flawless execution. Involved in annual disaster recovery testing offsite. Recovered servers and data from tapes in less than 48 hours. Redeployed data from in-house developed applications. Implemented a monitoring solution and set up 1500 monitors from disk space, up / down services, and websites.

Set up monitoring and alerting controls that matched internal applications.

Rearranged / consolidated servers when moving datacenter to the new building.

Assisted with the installation and implementation of Symantec’s Enterprise Vault for email archiving solution.

Implemented a tape backup solution using Netbackup, a Virtual Tape Library, Decru Encryption appliance, and LT02 library using fiber connections.

Upgraded the Netbackup solution from Netbackup 7.0 to 7.1 and the hardware from LTO2 to LTO5 with built-in encryption for the tapes to eliminate the use of the Decru appliance to decrease the backup window.

Designed and implemented two VMWare clustered environments. Network Administrator (1998 – 2000)

Setup user and e-mail accounts. Troubleshot hardware / software issues. Supported the Exchange environment, viruses, and spam. Administered and maintained server backups. EDUCATION

Virginia Commonwealth University Computer Science Curriculum Elon University Computer Information Systems Curriculum HONORS

Recipient of Information Services Award for Extraordinary Service, 2002 MILITARY

Virginia Air National Guard, Weather Observer, 1993 - 2001

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