Guest Services Team Member
Resume:
Lauren Shamberger
Apt. ***
Raleigh, NC 27603
***********@*****.***
SKILLS
●Proficient in Microsoft Office Suite
● Ability to establish effective working relationships and communication with clients, co-workers, managers, vendors.
●Promote a team environment.
● Professional demeanor, courteous, patient, and tactful when dealing with the public.
●Strict confidentiality
●Math skills and accounting principles
●Effectively communicate across the organization
●Highly organized and detail oriented with the ability to prioritize and meet critical deadlines.
●Ability to grasp new concepts quickly.
EXPERIENCE
Target, Raleigh, NC – Guest Services Team Member
April 2021 – present
●Manage the store experience by anticipating and or reacting with urgency to staffing or scheduling needs based on traffic and sales.
●Experience driving storewide sales volume and profitability results.
●Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
●Complete 239 at the close of business ensuring all registers are closed and balanced.
●Support guest services as a back-up cashier, order pick-up or drive-up and maintain a compliance culture while executing those duties, such as compliance with local, state, and federal adult beverage laws.
●Train and coach employees to maximize performance in customer service, revenue generation and daily task.
Fairview Dairy Bar
June 2018- December 2020
Warmly greeting all guest
Resolving customer complaints and concerns
Coordinating payments
Taking inventory and managing supplies
Ensuring the restaurant was always clean and ready for business.
Giving each customer a unique dining experience
EDUCATION
St. Augustine’s University, Raleigh, NC
August 2021 - present
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