Customer Service Representative
Resume:
Prerna Gulati
*************@*****.***
Halifax, Nova Scotia
Personable and dedicated Customer service representative with extensive experience in the industry. A solid team player with an upbeat, positive attitude and proven skill in establishing long lasting relationships with clients.
SKILLS
● Customer oriented and
focussed
● Fast paced
● Problem solving, Conflict
resolution
● Organizational skills
● Leadership ● Adaptable
EXPERIENCE
Credit and customer specialist
Boyneclarke-Current
● Fostering relationships with new and existing customers through excellent customer service skills
● Processing transactions quickly, working in a fast paced environment
● Promoting products and services offered and demonstrating team members
● Training and mentoring team members and helping them achieving their goals
● Running reports and helping the team work smoothly Property Specialist
Capreit Ltd
● Answered customer inquiries and provide accurate information regarding rentals
● Provided excellent customer service to resolve customer complaints in a timely manner.
● Resolved complex problems by working with other departments to provide solutions that meet customer needs.
● Identified areas of improvement in customer service processes and suggested changes accordingly.
● Answered incoming calls and emails, providing front-line customer support or assistance with product and service transactions
Customer Service associate
Walmart
● Greeted customers and answered any questions they had about the store's products and services
● Verified that customers were of legal age to purchase alcohol or tobacco products.
● Operated the cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
● Issued receipts, refunds, credits or change due to customers.
● Stocked shelves with merchandise when needed.
Team member
Tim Hortons
● Accurately took orders and provided customers with quick services
● Worked in a team in a fast paced environment
● Handled customer feedback and complaints
● Did POS transactions and refunds
EDUCATION
Business Administration
NSCC- Dartmouth, NS
High school Diploma
Salwan public school-Delhi, India
References available upon request
Contact this candidate