Shipping Clerk
Resume:
SUMMARY
SKILLS
EXPERIENCE
EDUCATION AND
TRAINING
KATHLEEN
WATKINS WWW: Bold Profile
************@*****.***
Wilmington, DE 19801
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
• Resolving Problems
• Desktop Support
• Organizational Skills
• Customer Service
• Interpersonal Skills
• Call Center Operations
• Accounting SAP
• Account Administration
DESK TOP SUPPORT 05/2021 to Current
Field Nation - Wilmington, DE
Set up equipment for employee use, performing or properly installing cables, operating systems or software.
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Installed and performed minor repairs to hardware, software or peripheral equipment.
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• Maintained positive working relationship with fellow staff and management. Answered user inquiries to resolve computer software or hardware operation problems.
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• Inspected equipment and read order sheets to prepare for delivery to users. DESK TOP SUPPORT 04/2021 to Current
Peak Systems - New York, NY
• Maintained positive working relationship with fellow staff and management. Answered user inquiries to resolve computer software or hardware operation problems.
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Referred major hardware or software problems or defective products to vendors or technicians for service.
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• Inspected equipment and read order sheets to prepare for delivery to users. Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
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• Resolved service requests by individually troubleshooting and addressing user issues. Set up equipment for employee use, performing or properly installing cables, operating systems or software.
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• Freelance experience
Wesley College - New Castle, DE
Bachelor of Administration
01/2009
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