Spring Valley Case Management
Resume:
Lisette Davis Spring Valley, NY
***********@*****.***
● Confident working independently and collectively.
● Works well under high pressure in fast paced environments.
● Able to work with diverse backgrounds.
● Ability to maintain confidentiality and a discreet manner with delicate information.
● Quick and methodical problem solving
● Articulate and efficient communicator /liaison (written and verbal).
● Strong service driven patient advocate.
● Highly organized, efficient, and detail oriented.
● Punctual and able to meet deadlines.
● Ability to maintain objectivity.
● outstanding multi tasking abilities.
● Consistent capability to collaborate with colleagues to deliver a productive and executive environment. EDUCATION:
Howard University, Washington DC Emphasis: Communications Degree: Bachelor's Aug 2001 - May 2004 Competencies and Experience:
● Case Management, daily documentation and tracked various behaviors over extended periods of time allowing for conclusions to be drawn and decisions to be made related to appropriate services.
● Organized and managed schedules and appointments for multiple caseloads of children with alternative backgrounds.
● Analyzed and prioritized resources to optimize situational outcomes.
● Advocated for children and adults to promote healthy environments for mental stability.
● Supported multiple personalities from various socioeconomic backgrounds to provide employment and educational opportunities.
● Daily use of technological resources to broaden the horizon of networking opportunities and growth potential. Lisette Davis Spring Valley, NY
***********@*****.***
Professional Experience
Digestive Disease Associates - Pomona, NY 2023-2024 Medical Secretary
● Supported multiple departments (including 7 doctors and 2 Nurse Practitioners).
● Managed front desk operations, including greeting patients (via check-in or check-out), registration and intake for patient procedures and visits, as well as daily preparation of all patient charts, document scanning and medical records.
● Daily operation of multiple EMR systems to maintain work flow
● Reconciled workflow and system changes regularly while maintaining productivity for busy clinic.
● Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history.
● Investigated and verified patient insurance information and collected co-pays and payments for services rendered.
● Managed confidential patient information according to HIPAA regulations while maintaining utmost professionalism at all times.
Rockland Heart & Vascular - Suffern, NY 2022-2023
Billing Clerk/Medical Receptionist
● Locate, accept, and post payments.
● Collaborate with medical providers to determine billing.
● Review billing inquiries with patients.
● Research new insurance policies
● Communicate with various insurance providers to discuss claims.
● Conduct insurance investigations and verification of eligibility.
● Obtain Authorization
● Correspond with and transmit information to various doctor’s offices, hospitals, and facilities using computer, phone, mail, or fax.
● Registration and updating of all patient demographics and insurance information.
● Schedule appointments, maintain, and update appointment calendars.
● Enter orders for multiple tests.
● Weekly calls to reschedule patients with missed appointments.
● Answer phones and prioritize messages in order of importance.
● Maintain and comply with all HIPAA guidelines and regulations. Helen Hayes Hospital - Haverstraw, NY 2021-2022
Hospital Patient Services Clerk
● Correspond with various doctor's offices regarding mutual patients.
● Provide information to established and new patients, take messages and send to the appropriate person
/department.
● Check voicemail and return patient phone calls.
● Transmit information/documents to patients, doctors, departments using computer, phone, mail, or fax. Lisette Davis Spring Valley, NY
***********@*****.***
● Schedule appointments, maintain, and update appointment calendars.
● Prepare, file, and arrange charts.
● Responsible for all preparation and registration for "The Bone Density Clinic".
● Registration of new hires and employees for covid swab testing.
● Registration of employees for vaccinations and booster shots. Summit School Children's Residential Center - Nyack, NY 2017-2021 Childcare Worker
● Case Management and Service Planning.
● Provided medical care, offered emotional support, and advocated for challenged children.
● Communicated and collaborated with interdisciplinary teams including medical staff, and mental health professionals, and caregivers.
● Assisted and supported implementing behavioral goals in social, residential, and domestic settings promoting positive mental health.
● Collaborated with colleagues on organizing effective plans suitable for children to live in safe environments.
● Filed and maintained case history reports.
● Determined which services and assistance were required.
● Conducted regular interviews to access situational needs. Verizon Wireless - Orangeburg, NY 2010-2016
Operations Specialist / Customer Care - Experience Specialist / Tele sales
● Managed a high traffic A -level retail location.
● Reliable for all opening and closing procedures.
● Administered approval codes to team members where necessary.
● Applied knowledge of all VZW operating systems, and online tools to support the sales floor and service team.
● Retained customer business while being held accountable for projects and event planning.
● Trained existing employees and new hires for system and policy proficiency as well as professionalism.
● Responsible for overall management of operational needs for quality assurance of all sales transactions.
● Managed all incoming and outgoing shipments and inventory transfers to outside locations.
● Conducted monthly inventory audits and consistently maintained low shrinkage rates
● Effectively created and updated merchandising changes in accordance with the plan-o-gram outline.
● Met compliance deadlines before their given due date.
● Ordered and maintained all supplies necessary for business needs.
● Reviewed several reports daily to maintain business needs and control shrinkage.
● Composed and maintained important email correspondence for daily sales and business needs.
● Attended and completed “The Rising Stars Program,” as well as ongoing training.
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