Administrative

Kristen Gonzalez

An enthusiastic Administrative Specialist with great, Texas 210-***-****

organizational skills, a welcoming smile, and task 210-***-****

driven mindset. *******.********.*@*****.***

EXPERIENCE

Administration Specialist

U.S. Marine Corps Reserves

Mar 2021 - Present

a branch of the US armed services (part of the US Navy), founded in 1775 and trained to operate on land and at sea. My responsibilities include but are not limited to:

●Being flexible to assist in other sections including learning on-site to support the mission

●Becoming well-organized to guarantee the integrity of filing system for all staff members

●Providing new check-in training as well as additional staff training to include conducting presentations

●Prepare and process transactions while solving any and all Marine Corps related issues and discrepancies

●Being a leader with integrity and knowledge the team can rely on

Cashier

Michaels

Feb 2021 - Jun 2023

A company dedicated to fueling the joy of creativity for every customer. My responsibilities included but were not limited to:

●Increasing customer retention and sales by creating a lasting customer relationship

●Effectively managing front entrance, greeting daily customers, answering calls and directing inquiries to appropriate personnel

●Maximizing sale opportunities by providing company knowledge to each customer and employee

●Managing functional filing and data entry systems for all employees to sustain individual sales records

●Conducting new hire training as well as additional staff training

Personal Banker

BBVA

Sep 2020 - Dec 2020

A financial group that offers products and services with a focus on providing customers with financial solutions to fit their lifestyles. My responsibilities included but were not limited to:

●Prepare and process customer transactions while solving any and all customer related issues and discrepancies both behind the Teller Line and Sales Executive desk

●Assured priorities established by supervisor are effectively achieved

●Maximizing sale opportunities by providing company knowledge to each customer of all BBVA products and services

●Administer and maintain daily front branch responsibilities such as greeting clients, responding to phone calls and emails, and routing customers to correspondence

●Acted as a point of contact between executives and external/internal clients

Universal Teller

IBC Bank

Nov 2019 - Aug 2020

A financial group that provides the right connections internationally and statewide, offering their customers the resources and relationships for decades. My responsibilities included but were not limited to:

●Prepare and process customer transactions while solving any and all customer related issues and discrepancies

●Maximizing sale opportunities by providing company knowledge to each customer of all IBC Bank products and services

●Administer and maintain daily front branch responsibilities such as greeting clients, responding to phone calls, and performing banking tasks with complete accuracy

●Developed and implemented a well-organized and functional filing system for all employees

●Provided new hire training as well as additional staff training

●Led the team by creating a positive work environment with individual and team recognition.

EDUCATION

Texas A&M University in San Antonio

General Business Major with Concentrations in Investments and Entrepreneurship - Present

San Antonio College

Associate 's Degree, Business Management and Administration

Clark High School

High School Diploma

AWARDS

Harvey Najim General Scholarship - 2018

ASSOCIATIONS

University Hospital Volunteer Program - 2019

EAB IBC Volunteer Program - 2019

John Marshall High School NJROTC Volunteer Program - 2021

SKILLS

Cash Handling, Customer Service, Customer Service, Data Entry, Microsoft Excel, Microsoft Outlook

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