Customer Service
Resume:
TRUDY-ANN S. PEART
Miami, FL *****
*******@*****.***
PROFESSIONAL EXPERIENCE
HEAVEN SENT REGISTRY LLC. Uniondale, NY 2013- Present Administrative Assistant
•Help manage payroll and the registration of the new employees
•Review, prepare and issue weekly invoices for the clients using Quickbooks
•Assist with incoming earnings and outgoing payments using Quickbooks
•Organize and maintain new, current employee and client files. ITG EXPORT & DESIGN Miami, NY 2021- 2022
Inside Sales
•Place orders for our customers with our suppliers
•Review, prepare and issue weekly invoices for the clients using Quickbooks
•Follow up on customer orders placed and update customer of the estimate date of delivery to the freight forwarders
•Ensure orders are delivered to the correct freight forwarder
• Provide invoices using Quickbooks and other documentation needed to freight forwarder for export.
TIME-CAP LABS, Inc. Farmingdale, NY 2014- 2016
Document Control Coordinator
•Coordinate and expedite the flow of work, communication and materials inside or between departments
•Assures that required documents are completed before the given deadline
•Advise and respond to queries on document status by interacting with document originators or personnel to resolve discrepancies
•Complies required changes to documents
•Serve as a back up to Production Assistant functions and creating and updating Master Batch Records
•Make modifications to shipping and internal labels in the Easy Label Platinum Software
•Coordinate production related documentation with Regulatory Affairs requirements
•Make production material movements in database (Microsoft Dynamics Navision).
•Assist in the documentation of incidents, deviations and training records.
•Makes the New Employee SOP Training Packet and oversees training documentation until it is completed
•Trains new and existing employees to make production movements in the database
(Microsoft Dynamics Navision)
Production Administrative Assistant
•Review of Manufacturing Batch Records for completeness and reconciliation.
•Update and creation of Master Batch Records.
•Make production material movements in database (Microsoft Dynamics Navision).
•Assist in the documentation of incidents, deviations and training records. THE BRISTAL ASSISTED LIVING, East Meadow, NY 2010-2016 Recreation Assistant
•Supervise activities, special events and excursions for the residents 1
TRUDY-ANN S. PEART
•Transport resident to community activities
•Teach residents basic computer/internet terminologies
•Occasionally assisted at the front desk as a receptionist answering phones, greeting residents, families and visitors
SCOPE EDUCATION SERVICES, East Meadow, NY 2008-2014 Assistant Program Supervisor
•Implement and supervise all aspects of daily activities for children registered in the program
•Assist Program Supervisor in setup and cleanup of program area daily.
•Provide a caring, nurturing and inviting environment responsive to the physical, emotional and social needs of the children
•Communicate effectively with parents and teachers about student behavior/needs, schedule changes, and program rules
EDUCATION
Bachelors in Technology in Electrical & Computer Engineering Technology New York Institute of Technology – Old Westbury, NY 2002-2007 INTERNSHIP
METROPOLITAN TRANSPORTATION AUTHORITY (MTA)
NEW YORK CITY TRANSIT -– Brooklyn, NY 2005-2007
Network Technician Intern
•Install and maintain all aspects of the company’s LAN, MAN, WAN, and telecommunication environments. This includes switches, routers, and data circuits
(HDSL, T-1 and DDS).
•Maintain documentation related to telecommunication network inventory, troubleshoot and support.
CERTIFICATES
MASSACHUSETTS INSTITUTE OF TECHNOLOGY (MIT)
PROFESSIONAL EDUCATION DIGITAL PROGRAMS
Cybersecurity: Technology, Application and Policy
November 2015 – December 2015
2
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