Customer Service Data Entry

Monica Mukoro

Katy, TX

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Professional Summary

Monica is a dedicated customer service professional with over five years of experience in data entry and account management. Graduated with a High School Diploma from Stephen F. Austin High School in 2018. She is proficient in Microsoft Office applications and skilled in customer service, data collection, and information security. She demonstrated expertise in complaint resolution, consultative sales, and maintaining customer privacy. She is adept at managing customer accounts, resolving billing issues, and providing exceptional support through various communication channels. She is recognized for strong organizational and time management skills, and the ability to de-escalate tense situations. She has proven track record of enhancing customer satisfaction and maintaining detailed records to support business operations.

Education

•Stephen F Austin High School - Sugar Land, TX High School Diploma May 2018

Skills

•Microsoft Office (Excel, Word, PowerPoint, Outlook)

•customer service

•Data Collection

•Information Security

•Complaint resolution

•Consultative Sales

•Good time management skills

•Great organizational skills

•Data Entry and Maintenance

•Customer Account Management

Professional Work Experience

Biogen Inc – Remote May 2021 – May 2024

Customer Service Representative/Data Entry

•Answered incoming calls, chats, and emails, providing frontline customer support or assistance with product and service transactions.

•Maintained customer privacy and protected company operations by keeping information private and confidential.

•Upheld quality control policies and procedures to increase customer satisfaction.

•Assisted customers with making payments or establishing payment plans to bring accounts current.

•Operated a multi-line phone and online messaging systems to communicate with customers.

•Organized client contracts, records, and reports to strengthen traceability.

•Remained calm and professional in stressful circumstances and effectively diffused tense situations.

•Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

•Used proven techniques to de-escalate angry customers during telephone interactions.

•Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

•Received inbound and outbound calls

CareMetx – Remote Jan 2019 – Mar 2021

Customer Service Representative

•Developed strong relationships with customers by providing personalized assistance and support.

•Tracked orders from start to finish to ensure timely delivery of goods or services.

•Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

•Maintained detailed records of customer interactions, transactions, and comments for future reference.

•Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.

•Answered customer inquiries and provided accurate information regarding products and services.

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