Direct Support Customer Care

Christopher A. Cummings

*************@*******.***

Address:

Chicago, Illinois 60618

Education:

Pre-Business Non-degree, University of Iowa, Iowa City, Iowa

AA Arts College of Du Page, Glen Ellyn, Illinois

Program Coursework

23 completed credit hours in Business and Communications, including economics, accounting, and business computing

13 completed credits in disability and behavior management studies

35 completed credits in general education

Direct Support Provider certification, Association of Individual Development, Aurora, Illinois

Certifications

CPI l & ll

CPR

Medication Administration

Trauma Informed Care

IDOT & disability transportation

Federal and state service provider compliance

Work Experience:

Customer Care Representative, Sitel-Alight, 2021-present. Managed employee benefits for major client with 50,000 + associates. This entailed educating associates on benefit options, processing benefit enrollment, resolving payroll and benefit-related matters, and coordinating LOAs with Sedgwick and other third-party vendors.

Coordinator, Shelter House of Iowa, 2020-2021. Built and maintained professional relationships with individuals and other service providers; intervened and de-escalated situations of crisis, provided surveilled supervision and medication administration, documented collateral contact, medical, and HMIS reports; coordinated appointments with doctors, clinicians and other service providers.

Direct Support Provider, Optimae Lifeservices, 2018-2020. Assisted clients with day-to-day functions such as transportation, medication administration, hygiene, behavioral support, and supervision. Studied and complied with federal and state regulations for service providers.

Customer Representative, ACT-Kelly Services, 2017-2018. Served as an advocate for prospective ACT test-takers and qualified them for special accommodations; answered related email inquiries, updated and maintained database records, and performed other various data-entry tasks.

Association of Individual Development/ BSP (Behavior Support) 2016-2016. Tasks included transportation, medication administration, health monitoring, food preparation, general supervision, and documentation of day-to-day activities

Industrial and warehouse positions, 2010-2015. Worked for various companies in production-based positions including operation of mail-sorting and plastic molding machines, order fulfillment and inventory management.

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