Delivery Driver Customer Service

John C. Jackson, Jr.

PO Box ****

Fredericksburg VA 22403

Cell: 540-***-****

*************@*****.***

Inspector/Field Supervisor-AWP/AWP Safety-Fredericksburg, VA

September 2022 to August 2023

The Inspector/Field Site Supervisor upholds the core values of Ownership, Trust, and Teamwork. This position should have a passion for safety and leading teams. The Inspector/Field Site Supervisor supports all employee health standards that protect employees, customers, and assets allowing all team members to return home safely every day. This role is instrumental in achieving success through hard work, integrity, and developing yourself and others.

Support the Area Manager and General Manager in managing your team of protectors.

Collaborate daily with all Area Staff, with a goal of Continuous Improvement in all functional areas of the business

Direct supervision for Field crews

Maintain Field/Office Responsibilities; 80% in Field and 20% in Office

Ensure that safety, quality, training, employee engagement, and retention are a prime focus of the business

Protect the company’s employees, customers, and assets against losses, injuries, and accidents through enforcement of safe work practices

Coach, Motivate, Develop your team of protectors

Develop relationships with internal and external customers to achieve goals and new business opportunities

Perform field and vehicle inspections, meet with clients and work in the field with the team as needed

Ensure customer service issues are addressed promptly and efficiently while providing the highest level of customer service

Assist in preparing daily schedules

Monitor daily employee issues including time keeping, time off requests, customer issues, and training requirements

Facilitate teambuilding efforts and regular communications with team members

Engage and support the training of new and current employees to reduce turnover, promote efficiency and reduce labor costs

Obtain ATSSA and state-specific certifications

Become a subject matter expert in work zone setup/design and professional flagging

Other duties as assigned

Crew Chief

September 2018 to August 2022-Roadtek/AWP-Fredericksburg, VA

Supervise a 2-3 man crew

Safely and appropriately set up work-zones in accordance with state or local Department of Transportation and Safety policies and procedures.

Placement of traffic control devices, signs, and markers in compliance with work zone diagrams.

Maintain safety zone while directing movement of vehicular traffic through work zone using sign, hand, and flag signals.

Ensure customer’s workers are warned of any impending work zone violation if incoming vehicle does not adhere to work zone.

Traffic Control Crew Member

May 2017 to August 2018-Richmond Traffic Control-Ashland, VA

Lane Closures - Single and Multilane Closures on any type of roadway (interstate, primary, secondary, urban street

Detours - Simple to complex Road Closures and Detours

Mobile Operations - Mobile and Moving Operations using multiple TMAs

Flagging - Flagging operations on two-lane roadways using Certified Flaggers

Tech II Foreman

May 2011 to September 2014 Infrastructure Corporation of America Brentwood, TN

Regularly graded and cleaned various road and highway structures, including shoulders, slopes and drainage ditches

Ensured that snow, ice and other debris were cleared from highways

Assisted with roadway projects and highway repairs by controlling traffic patterns

Operated heavy machinery with extreme care and caution, following specific employer guidelines for safety

Repaired roadway signs, fences and other structures in an effort to promote safety for drivers

Generated reports and spreadsheets detailing income, labor hours and expenses

Reviewed work orders and communicated with prior shift to assess work needs for the day

Carpenter

January 2011 to April 2011 Lane Construction Cheshire, CT

Laid concrete, built batter boards, used excavators and placed reinforced steel accurately for over projects

Installed building structures such as windows, trim and cabinetry alone or with assistants to meet job deadlines

Installed new system and performed general maintenance

Built structure on previously poured foundation

Talented Chef with years of experience preparing delicious, healthy dishes. Specializing in preparing menus known for attracting and retaining customers. Looking for challenging role in culinary management.

Skills

Food preparation techniques

Regulatory compliance

Purchasing

Inventory control

Dish preparation

Verbal and written communication

Cleaning and sanitizing methods

Meal preparation

Detail-oriented

Grilling and deep frying skills

Company safety standards

Kitchen equipment and tools

Cook

January 2009 to December 2009 MSAA NV Partners, LLC 5410 Trabuco Rd, CA

Set up and performed initial prep work for food items such as soups, sauces and salads

Established and maintained open, collaborative relationships with kitchen team to maximize efficiency

Operated all kitchen equipment safely to avoid injuries

Deli Manager

October 2000 to June 2009 GPM Investments LLC Richmond, VA

Maximized food quality by closely monitoring shipments, preparation and food handling by team members

Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty

Sought out and implemented methods to improve service and team performance and boost business sustainability

Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations

Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences

Completed inventories of food and material stocks

Hired qualified staff to fill positions

Supervised staff preparing and serving meals per day

Scheduled employees by assigning shifts

Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards

Trained employees on correct cooking techniques, safety standards and performance strategies

Chef

June 2002 to November 2008 Sodexo Food Services Bothell, NV

Planned and prepared food products orders to maintain appropriate stock levels

Prepared schedules, work assignments and constructed employee compensation packages

Monitored and improved work of team members producing meals per night

Monitored kitchen area and staff to ensure overall safety and proper food handling techniques

Education and Training

Certified Welder State of VA

Certified For Traffic Control May 2018 State of VA

Certified TMA Operator

VDOT Intermediate Work Zone Traffic Control

VDOT Flagging Certification

ServSafe Certified October 2019

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