Courtney Brown
Jacksonville, FL *****
**********@*****.***
Outgoing, enthusiastic and self-sufficient individual seeking a position with growth prospects for personal and professional principles.
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
CX Agent
Samsonite-Jacksonville, FL
October 2022 to Present
• Assisting consumer with navigating website for different luggage brands.
• Assisting in purchases
• Assisting in creating luggage repair tickets and advising best way to get luggage to an authorized repair center.
• Explaining warranty and repair policies.
• Assistance via phone, email or chat communication.
• SAP
• SALESFORCE
• COMMERCE CLOUD
• REVERSE LOGIX
• Website navigation
Server Assistant/Hostess
Ruby Tuesday-Jacksonville, FL
June 2022 to November 2022
Greeting guests and seating them in the proper section according to rotation. Bussing and cleaning tables after guests have left. Light cleaning.
Material Handler
Cardinal Health-Jacksonville, FL
January 2022 to July 2022
• Pick orders according to telxon
• Standing, reaching, bending for long periods
• Counting
Material Handler/Backup Clerk
Ulta Beauty-Jacksonville, FL
December 2020 to January 2022
• Telxon for picking orders
• Packing orders effectively so there is no damage
• Running reports
• Making sure any aged order is either picked or sent to another location for them to pick
• Cleaning
• Standing/walking continuously 10+ hours
• Light data entry
Assembler 1
GE Aviation Unison Industries-Jacksonville, FL
May 2018 to November 2020
Solder, build parts to specification, cleaning parts, meticulous
• Operated assembly equipment to determine required units
• Determined work orders
• Conducted installation of assembly
• Assisted in production lines
• Assembled speed sensors and exciters
• Soldered parts
• Inspected quality of parts
• Ability to read blueprints
• Ability to determine which parts go to a job
• Read route sheets
• Training in ESD
• Some training on brazing
• Light circuit board soldering
• Glass blast and sand blast
Quality Control Technician
Johnson and Johnson-Jacksonville, FL
May 2017 to March 2018
• Read plastic mold for contacts
• Checked base curve and center thickness of contacts
• Checked packaging
Shift Lead
Walgreens-Jacksonville, FL
May 2013 to December 2016
• Started in Pharmacy, moved to Cosmetics, then worked my way to Shift Lead
• Cash handling
• Counting safe and deposits
• Daily paperwork
• Daily, weekly, monthly counts of products
• Answering multi-line telephone
• Resetting and rearranging shelves and merchandise to match current plan-o-grams
• Unloaded merchandise from truck as received
• Put up stock in all departments including grocery, cough/cold, cosmetics
• Worked with machines in photo department
• Using computers to find information I need to help make the department the best it can be
• Inventory/cycle counts
• Light data entry
Education
Certification in Medical
Brown Institute - Jacksonville, FL
May 2010 to March 2011
Skills
• Assembly Line
• Assembly Worker
• Solder
• Soldering
• Clean Room
• Planograms
• Quality Inspection
• Sensors
• Blueprint Reading
• Mechanical Knowledge
• Planograms
• Quality Control
• Quality Inspection
• Sensors
• Merchandising
• Basic Math
• Warehouse experience
• Quality Assurance
• RF Scanner
• Order Picking
• Packaging
• Materials Handling
• English
• Pallet Jack
• Assembly
• Cycling
• Customer service
• Host/Hostess
• Manufacturing
• Shipping & Receiving
• Shift Management
• Order Picker
• Phone
• Online Chat (1 year)
• Email proficiency
• POS
Certifications and Licenses
Driver's License