Office Assistant Customer Service

STEPHANIE NSIAH

P.O. Box NB ***

Accra-Ghana

+233*********

**************@*****.***

PROFESSIONAL SUMMARY

A highly disciplined and hard-working Ghanaian graduate seeking new areas of work which provides me the opportunity to contribute my hospitality skills and knowledge to make a guest happy, and also contribute to the growth of the organization. I am excellent at meeting deadlines, a team player and good at creating and maintaining great working relationship with different nationalities. I look forward to joining a team that highlights on customer service excellence, provides customer hospitality and comfort. WORK EXPERIENCE

Administrator

African Bagg Ltd. June 2023 – May 2024

. Answer and direct phone calls.

. Organize and schedule appointments and meetings.

. Maintain contact lists.

. Produce and distribute correspondence memos, letters, faxes, and forms.

. Assist in the preparation of regularly scheduled reports.

. Develop and maintain a filing system both manual and digital.

. Work on visa applications for employees of company 4CUS TV

News Anchor (Weekend Evening News) May 2024

. Reading of news on TV

National Service Personnel (Teaching Assistant) November 2022 -May 2023 University of Ghana, Department of Teacher Education

. Providing tutoring assistance to level 100 and 200 students.

. Marking of exam scripts.

. Entering of marks for students for assessment.

Lumière Creatif and Role Model Africa August 2022- March 2023

(Assistant Communications Officer)

. Editing and proofreading of documents.

. Performing HR support roles.

. Audio transcriptions.

. Sales of books.

National HR Mentorship Program (HRCC) August 2022 – December 2022

(Human Resource Mentee)

. Best Graduating Human Resource Mentee.

. Studying Human Resource Management courses.

. Working on projects and assignments.

Commission for Technical and Vocational April 2022-July 2022 Education and Training (CTVET-Intern)

. Designing of curriculum for Technical and Vocational schools. Campus Christian Family (CCF) August 2021- August 2022

(General Secretary)

. Writing minutes.

. Drafting communiques.

. Drafting of invitation letters.

. Performing other administrative roles.

OMY Television and TV Africa

(News Editor and Producer)

. Script writing.

. Production of a show.

. Presenting of news.

. Broadcasting.

St. Joseph’s Cement

(Sales Representative)

. Sales of cement.

. Stock taking of cement.

Boamah Basic School

(Sales Representative)

August 2020-February 2021

June 2017-July 2017

July 2017- August 2017

. Sale of stationery.

. Sale of snacks.

. Issuing of receipts for payment of stationery and school uniforms. EDUCATION

University of Ghana- Legon

Bachelor of Arts in Education and Information Studies HR Certification Centre

Executive Certificate in Strategic HR Management 2023 Mpraeso Senior High School

General Arts

West African Senior School Certificate Examination (WASSCE) 2018–2022

2014–2017

VOLUNTEERING

August 2022-October 2022

. TEDx Spintex

. National Youth Mentorship Summit

. B. You by Berla Mundi Conference

. ABIFORUM

. Entrepreneurs Solution Summit

. GRIPE/AGI Volunteer

LANGUAGES SPOKEN

French (intermediate).

Spanish (Intermediate).

English (Fluent).

Twi (Fluent).

Fante (Fluent).

CERTIFICATION AND AWARDS

. Awarded Best Graduating Mentee of HR mentorship program (HR Certification Center)

. Awarded Best Media Personality (Ghana Merit Awards)

. Awarded Best I.C.T Student in High School.

SKILLS

. Good team player

. Proficiency in Microsoft Word, Excel and PowerPoint

. Ability to work with less or no supervision

. Good interpersonal skills

. Good presentation and communication skills

. Excellent marketing and customer service skills

. Exceptional hospitality skills

. Attention to detail and problem-solving skills

. Graphic designing skills

INTERESTS

. Love to work with people and serve people

. Leadership and mentorship

. Reading and exploring new ideas

. Counseling others

. Organizing Educative Programs for ladies

. Swimming, Singing

. Love to learn languages (can speak, read and write French- intermediate, can read and write Spanish)

REFERENCES

Mr. Ruben Tetter Dr. Rita Yeboah

General Manager Senior Lecturer

4CUS TV University of Ghana

Tabora-Accra Accra-Ghana

+233-**-***-**** +233-**-***-****

Contact this candidate