Customer Service Shift Lead
Resume:
Madison Barsell ***** N **th Ln
Peoria, AZ *****
*********@*****.***
EXPERIENCE
Dutch Bros Coffee, Peoria, AZ — Shift Lead
NOVEMBER 2023 - JUNE 2024
● Trained and mentored new employees to maximize team performance.
● Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
● Completed store opening and closing procedures and balanced tills.
● Ensured compliance with company policies as well as local health department regulations throughout daily operations. Yogurtini, Peoria, AZ — Shift Lead
FEBRUARY 2023 - OCTOBER 2023
● Inventoried materials on a weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
● Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
● Implemented quality control measures to ensure consistency in product offerings across shifts at the establishment.
● Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Buca di Beppo, Peoria, AZ — Host, Takeout
FEBRUARY 2022 - FEBRUARY 2023
● Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
● Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
● Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
● Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts. SKILLS
● Customer service focus
● Workplace Safety
● Team leadership
● Guest service
● Employee Training
● Sales proficiency
● Conflict Resolution
● Positive Attitude
● Problem-Solving
● Customer Service
Management
● Cash Handling
CERTIFICATIONS
● Food Handlers Card
● Certified Food
Protection Managers
Card
SUMMARY
Proven leader with extensive
experience at Dutch Bros
Coffee, adept in employee
training and enhancing
customer satisfaction. Excels
in workplace safety and team
leadership, significantly
improving operational
efficiency. Skilled in cash
handling and conflict
resolution, fostering a
positive and inclusive work
environment. Demonstrates a
commitment to excellence
EDUCATION
Mountain Ridge High School, Glendale, AZ — High School Diploma
AUGUST 2020 - MAY 2024
and a results-driven
approach.
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