Customer Service Representative
Resume:
Jaeden
Grant
Gainesville, GA *****
*************@*****.**
m
Professional Experience
Kroger, 4025 Winder Hwy,
Flowery Branch, GA
30542
March 2024 - Current
Produce Clerk
Pleasantly greeted customers and provided prompt and courteous service.
Checked for outdated and overripe grocery items and removed from inventory.
Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards. Received and unloaded new items upon delivery and
checked products for damage and order accuracy.
Assisted customers with price checking fruits and
vegetables and finding requested items in department. Kept tidy and organized area to comply with cleanliness standards.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Listened to customer needs and desires to identify and recommend optimal products.
Proven track record in
enhancing customer
satisfaction and
streamlining operations,
demonstrated during
tenure at Kroger.
Excelled in conflict
resolution and CRM
system proficiency,
significantly improving
service delivery.
Leveraged critical
thinking to solve
complex issues,
achieving notable
efficiency in complaint
handling and inventory
management. Skilled in
Microsoft Excel, adept
at analyzing and
optimizing workflows.
Dependable individual
with exceptional people
skills. Real team player
committed to high levels
of job performance.
Kroger, 4025 Winder Hwy,
Flowery Branch, GA
30542
March 2024 - Current
Customer Service Representative
Responded to customer requests for products, services, and company information.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Investigated and resolved customer inquiries and
complaints quickly.
Investigated and resolved accounting, service and delivery concerns.
Cross-trained and backed up other customer service managers.
Managed timely and effective replacement of damaged or missing products.
Walmart, 4975 Jimmy
Carter Blvd, Norcross, GA
30093
September 2021 - January
2024
Cashier
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Built relationships with customers to encourage repeat business.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Handled cash with high accuracy and took care to check bills for fraud.
Welcomed customers and helped determine their needs. Answered questions about store policies and addressed customer concerns.
Helped customers complete purchases, locate items, and join reward programs.
Positively interacts with
customers and
employees alike in any
environment.
Skills
Conflict Resolution
[Software] CRM system
proficiency
Critical Thinking
Complaint Handling
Warranty Service
Call Management
Loading and unloading
Supply Ordering
Sorting and Labeling
Heavy Lifting
Stacking and Staging
Microsoft Excel
High School Diploma May 2023
Education
Meadowcreek High School, Norcross, GA
Game Developer
I create various amounts of code for a studio I've created on my own. I have hired many other developers, builders and animators to assist me with projects. We create mini games for children to enjoy on Roblox, and our growth has been slow, but rather steady.
Interests
I love to work hard, especially knowing that I'm helping others with their day. This drives me to be a better worker and person as the days go by. I do love to go outside when I can, and eating out is something I'd do on a daily basis if I could. Trying new foods are very interesting to me, as the thrill of potentially unlocking your new favorite dish inspires me to give more things a chance! Due to me not being very athletic, I stay inside and watch shows or play games in my free time. I find Fortnite to be the most engaging as there are many complex scenarios that you'd have to be put through. So getting wins no matter how frequent will always grant an exceptional amount of dopamine.
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