Customer Service Data Management
Resume:
Customer service expert with **+ years of experience, excelling in training
& development, project management, and data management. Demonstrates a visionary approach by pioneering advanced techniques and implementing innovative solutions to enhance operational efficiency and service quality. Committed to fostering a knowledgeable team and consistently meeting high quality standards.
Employment history
Oct 2014 - Present
Phlebotomist-Floater
Quest Diagnostics at Houston,tx
Education
Jan 2012 - Jun 2014
Medical Assistant-Billing and coding
Remington College-Houston Southeast Campus at Webster,tx Internships
Aug 2014 - Sep 2014
Medical coder/Assistsnt
The Heart Clinic at Webster,tx
Collect blood samples from patients, ensuring accuracy and patient comfort, enhancing service quality.
Maintain and update patient records, contributing to efficient data management and patient care.
Travel to various locations, providing flexible and reliable phlebotomy services to meet diverse needs.
Train new staff in phlebotomy procedures, fostering a knowledgeable and skilled team. Implement safety protocols to minimize risks, ensuring a secure environment for patients and staff.
Pioneer advanced phlebotomy techniques, boosting efficiency and patient satisfaction. Develop streamlined processes, reducing wait times and enhancing overall service quality. Optimize blood collection procedures, ensuring accuracy and minimizing errors. Consistently meet and exceed quality standards, contributing to improved diagnostic outcomes.
Foster strong relationships with healthcare professionals, facilitating seamless patient care. Collaborate on interdisciplinary projects to enhance service delivery and patient experience.
Kenya Samuels
Customer service
3218 Scotch moss Ln, Laporte, Usa, 77571
**************@*****.***
Skills
Training & Development
Project Management
Data Management
Safety Protocols
Time Management
Multitasking
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