Product Designer User Research

Chao Min, Wu

Product designer - UI/UX

Portfolio LinkedIn ***********@*****.*** Washington, D.C. 240-***-**** Product designer with 2+ years of experience combining robust research with insight-guided design solutions. Managed user research, wireframing, prototyping, and usability testing for tablet-based education platforms and compelling digital products. Experience

Product Designer - Flikshop - Washington, DC, JUL 2024 – PRESENT

• Designing a tablet-based education platform from 0 to 1 by employing end to end user-centered design methods, including user research, wireframing, prototyping, and usability testing.

• Defining and execute strategic product roadmaps and align product features with market trends and business objectives in collaboration with the startup CEO, stakeholders, and cross-functional teams.

• Improving user experience and broaden market positioning by conducting usability-SEO analysis and implementing design updates.

• Achieving design consistency and efficiency by establishing a robust design system and developing reusable components. Design & Communication specialist - University of Maryland - College Park, MD, SEP 2023 – MAY 2024

• Increased website user by 433% by redesigning website and improve usability and readability

• Designed and strategized flagship website interface from heuristic evaluation to enhance usability, visual hierarchy, readability, and communication to campus stakeholders.

• Cut website production time by 20% by setting up website content and design guidelines for internal use

• Assisted campus-wide GenAI survey by conducting APA research literature review on the utilization and perceptions of GenAI in higher education institutions.

Graphic & Digital Designer - Freelance - Taipei, TW, FEB 2021 – MAY 2022

• Grew 45K+ ad views by independently creating a 90-second explainer animation from scratch in After Effects for Hua-Nan Trust Investment.

• Built new websites and campaigns by engaging, communicating, and collaborating with stakeholders from a diverse clientele. Strategy & Product Designer Intern - Studio Pros - Taipei, TW, APR 2022 – JULY 2022

• Transformed the mobile app user experience by overhauling user interface, leveraging insights from 500+ user feedback data.

• Revitalized brand visual identity and enhanced digital product usability by architecting a new design system and components.

• Optimized the mobile interface design by constructing a design system and icon library to reinforce the updated visual identity. Content Writing Intern - Cake Taiwan - Taipei, TW

Education

Masters of Science (MS) in Human-Computer Interaction at University of Maryland, College Park May 2024 GPA 3.93/4.0 Award: HCIM Excellence Award of 2024: Jenny Preece and Ben Shneiderman Award / UMD – School of Information Science Bachelor of Art (BA) in Commercial Design at National Taiwan University of Science & Technology Jan 2021 GPA 3.42/4.0 Skills

User Research: Survey Stakeholder Interviews Card Sorting Affinity Diagram Usability Testing Heuristic Evaluation Accessibility Evaluation WCAG 2.0 Level AA Assessment Software: HTML CSS JavaScript Figma After Effects Miro Balsamiq Webflow Adobe Creative Suite, Illustrator Photoshop After Effects Tableau Google Suite Notion Asana Jira Certificates & Language

Certificates: Project Management – Coursera/Google HTML, CSS, JavaScript – Codecademy

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