Customer Service High School

Somye Johnson

Martinez, GA 706-***-**** ****************@*****.***

Objective

I am a motivated, fast-learner and reliable high school graduate, who is customer service oriented, hard worker and team player with great communication skills. I am seeking a position that will improve my skills-development, and career pathway.

Experience

McDonalds 11/2020 - 04/2021 Crew Member

• Provide frontline customer service working as cashier entering customer orders in computer system.

• Promote new food items on menu

• Prepared a fast pace of service during high rush peaks

• Prepared food and packaged orders for customers • Ensured items were well stocked in the restaurant

• Worked with crew members and managers to meet daily target goals during assigned shift. • Resolved customer complaints when orders were incorrect Buffalo Wild Wings 04/2021 - 04/2022 Greeter/Cashier

• Greet customers with a positive attitude upon arrival and departure of restaurant

• Partner with co-workers and effectively communicated to achieve team goals

• Shows strong sense of urgency to create great experiences for customers

• Maintaining a clean and disinfected work area throughout shifts

• Inputting customer orders in the computer system and answering phone orders

• Sonic 04/2022 - 07/2022 Team Member

• Creating a well-deserved experience for customers

• Cleaning and restocking throughout shifts

• Taking customer orders through drive-thru and frontline counter

• Delivering food orders to customers at stalls

Amazon 09/2022 - 07/2023 Sort/Pick Assoicate

• Providing a great experience for amazon customers

• Properly sorting and picking packages to be delivered on time

• Fixing any packages that may be damaged or error on QR scan

• Labeling packages to insure they are placed correctly Courtyard Marriott at Fairfax Fair Oaks 07/2023- 11/2023 -Front Desk/Night Auditor

• Answering phone calls at the front desk and assisting, if the help is needed, to make a reservation or answering any questions customers might have.

• Speaking to guests when they are entering the hotel to check-in or simply having a conversation with the guests to make sure they feel welcome and know they are well-taken care of during their stays with Marriott.

• Working with Fosse/ Marsha Computer System

• Delivering any request to guest during night audit/ overnight

• AMAZON LLC Fulfillment Center 01/2024- PRESENT

• Creating fast-paced scanning and stowing items to ensure they are shipped out in a timely fashion.

• Scanning and neatly packaging customer items into their correct sized boxes

• Unloading ordered goods and packages off amazon trucks certainly making sure packages are carefully distributed throughout the warehouse in their correct locations for processing. Education

Battlefield High School 2018 - 2022 High School Diploma Penn Foster College 2024 – Present

• Black Student Union

• Basketball Concession Stands

• Volunteered for in-school, after school, and weekend extracurricular activities to improve school community

Skills & abilities

• Time-Management

• Problem solving

• Communication

• Leadership

• Ability to manage multiple tasks simultaneously

Job Experience

• 4 years of customer service-oriented knowledge

Contact this candidate