Customer Service Representative
Resume:
Bernadette Boyd
Cartersville GA, 30120
Summary:
Customer service-oriented with dynamic and extensive experience Self-directing and highly adaptable Team player who enjoys wearing many hats. Looking to expand skills and knowledge while growing with Shaw.
Experience:
Shaw Industries Inc., Plant 62-Cartersville, GA
Customer Service Representative 2002- Present
• handle incoming calls from customers and sales reps.
• Send and receive upwards emails
• Process orders for customers
Adelphia Cable Company,
Cartersville, GA
Customer Service Representative 1996 – 2002
• Troubleshoot customer’s cable service issues.
• Assist customers with installing inquiries.
• Placed requests for service transfers, disconnections, and new service
• Resolve billing issues
• Trained all new hires in the Customer Service department
• Attended and assisted with team meetings
• Took on several different tasks as requested from Supervisor
• Safety Team Lead
Burger King,
Cartersville, GA
Shift Supervisor
1992 – 1995
• Supervised crew members.
• Handle deposits and tills.
• Assisted with making work schedules for crew members Skills/Software:
*Shaw Online Live
*Vista
*Office 365
*Lotus Notes
*PC Mainframe Applications
Education:
North Metro Technical College
Acworth GA
January 1998 – January 1999
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