Customer Service Specialist
Resume:
Kwuetta McFadden
Customer Service Specialist
Phoenixville, PA 19460
***************@*****.***
SKILLS
A seasoned customer service professional with a talent for communicating clearly and concisely, and tailoring responses to meet diverse customer needs. Expert in managing and resolving customer inquiries via phone, email, and live chat, and delivering a positive customer experience with a focus on empathy and professionalism.
EXPERIENCE
DoorDash, Remote - Delivery Driver
MAY 2019 - MAY 2023
●Promptly pickup and deliver food to customers.
●Resolve any issues regarding payments, account questions, and driver issues.
●Handle restaurant and customer interactions with respect and professionalism.
Omni Interactions Inc., Remote - Customer Service Specialist (Contract)
NOVEMBER 2020 - APRIL 2023
●Delivered exceptional service to a diverse customer base, addressing inquiries, resolving issues, and providing product information in a timely and professional manner.
●Efficiently managed high-volume inbound and outbound calls, emails, and live chat interactions while maintaining high levels of accuracy and customer satisfaction.
●Utilized CRM software to track customer interactions, manage service requests, and update account information, contributing to a streamlined and organized support process.
Target, King of Prussia, PA - Customer Service Team Member
OCTOBER 2018 - MAY 2019
●Managed transactions with customers.
●Scanned goods and ensured pricing was accurate.
●Resolved customer complaints, guided them, and provided relevant information as needed.
●Provided a positive customer experience with friendly and courteous service.
Primark, Willow Grove, PA - Retail Sales Associate
MAY 2018 - SEPTEMBER 2018
●Scanned goods and ensured pricing was accurate.
●Resolved customer complaints, guided them, and provided relevant information as needed.
●Provided a positive customer experience with friendly and courteous service.
●Stocked and maintained apparel.
Kelly Services, King of Prussia, PA - Pharmaceutical Production (Contract)
JUNE 2017 - NOVEMBER 2017
●Packaged medications via machine.
●Cleaned product room and tools in a timely manner.
●Assisted with data entry and organization of files.
EDUCATION
Norristown Area High School, Norristown, PA - Diploma
University Of Phoenix, Online - 8 months completed towards Accounting BA
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