Customer Service Representative
Resume:
Ericka Jackson
Detroit, MI *****
****************@*****.***
On time
Dependable
On task
Work well with others
Quick learner
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative (Remote)
TelNet Worldwide-Madison Heights, MI
August 2021 to Present
Sign customers up policy's and insurance
Work with CRM, VPN
Work on more than one monitor
Communicate with my team via email and WebEx
• Set up client appointments
• Managed client records/account
• Provided policy and service information
• Answer general questions
• Assisted customers with a warm and professional attitude
• Answered calls from customers and clients
• Answer billing questions
• Take payment set up from auto pay
Security Officer/Customer Service
Heritage Manor Nursing-Detroit, MI
January 2017 to October 2021
Sitting at front desk answering phone/transferring calls Letting people in and out of a door with a pass code Taking temperature and making sure everyone sign in and out Handle paperwork
Customer Service (on call)
Ford Field-Detroit, MI
March 2015 to August 2018
1. Responded to and handled customer complaints and inquiries inatimely manner. 2. Maintainedapolite and professional telephone manner. 3. Developed personal organization and multitasking skills inafast paced environment. 4. Work only when there is a event
Call Center Representative
Inalfa Roofing System-Warren, MI
April 2012 to October 2014
1. Answer all calls
2. help customers with questions and orders
3. reach out to customers
4. Handle orders and files
Education
High school diploma
Denby High School - Detroit, MI
August 2007 to June 2010
Skills
• Microsoft office (4 years)
• Call Center
• Customer Service (4 years)
• Security (1 year)
• Sales
• English
• VPN
• CRM Software
• Microsoft Windows
• Inside sales
• Communication skills
• Microsoft Excel
• Typing
• Microsoft Word
• Microsoft Windows Server
• Computer networking
• Remote access software
• EMT experience
• Analysis skills
• First aid
• Bilingual
• Microsoft Office
• Financial services
• Organizational skills
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